Customer Service Advisor- Natwest/Ulsterbank Belfast (Hiring Immediately)

Related keywords: customer service remote jobremote job customer servicehybrid remote job

This page contains product affiliate links.

Overview

The position available is for a Customer Service Advisor at Teleperformance, specifically working with Natwest/Ulsterbank in Belfast. This role is intended for individuals who are eager to begin their careers in customer service, offering a strong foundation with various benefits. Candidates are encouraged to apply before the specified start dates of February 24th and March 17th, 2025.

Contract Type

This role is classified as a full-time position, providing 40 hours of work per week. Employees will generally work between the hours of 07:00 and 01:00, requiring them to be flexible in their scheduling.

Company Overview

Teleperformance is known for its commitment to providing incredible customer service while developing employees' skills in a professional environment. This position within their office setting of Belfast City Centre involves a mixture of in-office training and hybrid working arrangements.

Compensation

The role offers a competitive rate of £12.60 per hour, which translates to an annual salary of approximately £26,208. The ad emphasizes the expectation for candidates to engage in various customer interactions and utilize their skills effectively to ensure positive customer outcomes. Salary details may offer enough motivation for individuals to consider this role seriously considering the flexibility and growing opportunities.

Key Responsibilities

The responsibilities attached to this role revolve mainly around providing exceptional service for customers making inquiries regarding their financial arrangements. Some of the key responsibilities include:

• Providing a proactive customer service experience at the initial point of contact
• Educating customers on various banking services tailored to their unique needs
• Ensuring compliance with procedures while enhancing the customer's experience
• Taking decisive action to assist customers efficiently
• Regularly reviewing financial products to aid decisions by customers
• Maintaining a record of customer interactions and ensuring satisfactory outcomes

There is a strong emphasis on the importance of exceptional communication skills, as this will help in conducting financial reviews and keeping relationships with customers healthy.

Required Skills

To qualify for this position, potential candidates should demonstrate the following skills:

• Excellent verbal and written communication skills
• Experience working in a customer service environment
• Strong organizational skills to manage customer queries and schedules
• Ability to function well in a regulatory environment
• Proficiency in software, particularly Microsoft Office tools
• A strong customer-focused attitude, ensuring that all interactions are positive and effective

Training and Development

The role involves 3 weeks of onsite training followed by 4 weeks in a graduate bay, focusing on skill development and acclimatization to the work environment. Training allows the candidates to immerse themselves in the responsibilities and company culture of Teleperformance. After this initial phase, the opportunity for hybrid work suggests a commitment to flexible working styles, enhancing work-life balance opportunities for employees.

Employee Benefits

Teleperformance offers several benefits, expanding beyond the salary. Some highlights include:

• Employee discounts and free online classes
• Access to mental health support, financial advice, and legal advice through the Help@Hand program
• A cycle to work scheme and eyecare support vouchers
• Holiday Purchase Scheme and length of service awards
• Participation in monthly wellness webinars and recognition awards
• Opportunities for performance bonuses, such as Refer-A-Friend bonuses up to £1,200

These benefits add significant value to the employment offer, demonstrating Teleperformance's commitment to employee well-being and development.

Application Process

Candidates interested in applying should ensure they have the necessary skills and experiences outlined in the job description. They are encouraged to submit materials before the application deadline and participate actively in the interview process. Teleperformance encourages a friendly yet professional atmosphere, making it a desirable workplace for anyone eager to succeed in customer service.

This job offer was originally published on jooble.com