Customer Service Advisor- Natwest/Ulsterbank Belfast (Hiring Immediately)

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Job Overview

Teleperformance is currently hiring for the position of Customer Service Advisor at Natwest/Ulster Bank. This role, based in Comber, Co. Down, Northern Ireland, is a full-time position with a start date set for 24th February and 17th March 2025. Training will be conducted on-site with a hybrid work model once training is completed.

Salary and Work Hours

The role offers a competitive salary of £12.60 per hour, equating to an annual salary of approximately £26,208. Applicants should be prepared to work full-time, or 40 hours per week, within the operating hours of 07:00 to 01:00.

Key Responsibilities

As a Customer Service Advisor, you will provide both proactive and reactive services to assist customers in achieving their financial goals. Here are the main responsibilities involved in this position:

• Delivering outstanding customer service during initial contact.
• Educating customers on various banking procedures and helping them select suitable service options.
• Completing processes and procedures accurately and compliantly to ensure a smooth customer experience.
• Taking the necessary actions to achieve positive customer outcomes and addressing any gaps identified through regular reviews.

Daily Duties

Your daily duties will include:

• Conducting financial reviews with customers and providing them with accurate information for informed decisions regarding financial products.
• Organizing and managing your schedule effectively, balancing proactive conversations with customer meetings.
• Supporting the company's operational methods to maximize customer outreach.
• Maintaining cooperative relationships with colleagues to facilitate effective service delivery.
• Resolving any complaints and errors promptly while restoring customer relationships.
• Ensuring customer interactions are satisfying and meet their individual needs.

Required Skills

To be successful in this role, applicants must possess the following skills:

• Proven experience in a customer service environment.
• Strong relationship management skills with an ability to connect with customers effectively.
• Excellent communication skills, both verbal and written.
• Background experience working within a regulatory environment is preferred.
• Good technology skills, particularly in using Microsoft Office.
• A customer-focused attitude and an eagerness to provide a high level of service.

Perks and Benefits

Employees of Teleperformance will receive a variety of perks that enhance the employment experience. Some key benefits include:

• Savings Discounts on multiple services and products.
• Access to free online classes for professional development.
• Help@Hand resources including podcasts, webinars, GP access, and mental health support.
• Critical illness cover up to £10,000.
• Cycle to Work Scheme facilitating discounts on bicycles to promote a healthier commute.
• Eyecare support vouchers for employee eye health maintenance.
• Holiday purchase scheme allowing additional flexibility on holiday days.
• Length of Service Awards recognizing employees' dedication.
• Participation in the company’s workplace pension scheme for long-term financial planning.
• Monthly Inspire Awards for outstanding employees.
• The Refer-A-Friend program, where employees can earn up to £1,200 for successful referrals.
• Monthly Wellbeing Webinars promoting employee health and safety.
• A dedicated employee experience program to ensure continuous support throughout your journey with Teleperformance.

Conclusion

The Customer Service Advisor position at Teleperformance offers a great opportunity for individuals looking to advance their careers in a supportive environment with significant growth potential. With competitive pay, structured training, and a plethora of perks, this role underlines the importance of customer service while engaging with people on a daily basis. Job seekers interested in providing high-quality service to the banking sector will find this position appealing. Aspiring candidates should focus on demonstrating their customer service experience and ability in strenuously meeting clients’ needs in their applications.

This job offer was originally published on jooble.com