Customer Service Advisor (GLASGOW)

Related keywords: remote job bankcustomer care remote jobcustomer service remote job

Overview

Barclays Bank PLC is seeking Customer Service Advisors in Glasgow, UK for a full-time position. This role is integral to enhancing customer experiences within the Retail Banking division, emphasizing a strong commitment to customer service and support. The position combines remote and office interactions, reflecting Barclays' commitment to flexibility post-training.

Job Responsibilities and Expectations

As a Customer Service Advisor, your primary goal will revolve around providing resolutions for customer inquiries and personalizing each interaction across various communication channels. Here are some key responsibilities you will be expected to undertake:

• Personalized Interaction: You will collaborate across multiple digital channels to tailor your response to customer needs, ensuring they feel attended to and valued.

• Enhancing Digital Capabilities: The role involves identifying where the bank’s current technology might fall short and suggesting enhancements that can improve the customer experience.

• Exceptional Customer Service: It is essential to respond swiftly to inquiries, resolve issues efficiently, and handle client requests, ensuring satisfaction and loyalty.

• Collaboration Across Teams: Support collaboration with internal teams, including sales, operational and risk management staff, to fulfill client expectations. All tasks executed must align with regulatory requirements and internal policies related to customer care.

• Leadership Opportunities: Depending on your career trajectory, you may have the chance to supervise a team, ensuring all members are supported and workloads are coordinated efficiently. This position also involves guiding team members for professional growth.

Required Skills and Qualifications

To thrive in this role at Barclays, here are essential skills and qualifications:

• Experience in Customer Service: Your background can come from various fields where customer service is paramount—this could be retail, hospitality, or any role focused on customer interaction.

• Communication Skills: Strong communication abilities are vital as you will be frequently interacting with customers, addressing their inquiries clearly and empathetically.

• Collaboration Skills: The nature of the work requires you to collaborate with various internal stakeholders; thus, teamwork is crucial.

  

• Problem-Solving Ability: You should be able to think on your feet and generate effective solutions to customer problems quickly.

• Compliance Understanding: A basic understanding of regulatory requirements that pertain to the financial sector will be advantageous for a successful candidacy.

• Leadership Skills: If aiming for supervisory responsibilities, demonstrating leadership qualities, including motivating and guiding team members, will be beneficial.

Salary and Benefits

The starting salary for the Customer Service Advisor role is £26,500, which is competitive for the industry. Additionally, Barclays offers a comprehensive benefits package that includes:

• Pension Plan: Ensuring long-term financial security for you and your family.

• Private Medical Insurance: Health is paramount, and Barclays provides coverage for medical needs.

• Life Insurance: Additional layers of security for you and your loved ones.

• Income Protection: In case of unforeseen circumstances affecting your income.

• Training and Development: You will receive full training, and once completed, you'll have the option for hybrid working arrangements, balancing between home and the office. This flexibility is designed to enhance work-life balance, making the role appealing.

Company Culture and Values

Barclays is committed to creating an environment that nourishes career growth and employee satisfaction. You will need to embody the bank’s core values, which include Respect, Integrity, Service, Excellence, and Stewardship. Familiarizing yourself with these values can guide your interactions and decision-making within the organization.

Conclusion

In summary, the Customer Service Advisor position at Barclays in Glasgow presents an excellent opportunity for individuals seeking to build a career in customer support within the banking sector. With a supportive work environment, opportunities for training, and a competitive salary, it is an appealing prospect for job seekers who value both professional development and customer satisfaction. If you possess a passion for helping people and the skills necessary to thrive in a dynamic environment, this role could be an ideal fit for you.

This job offer was originally published on jooble.com