Customer Service Advisor (Preston)

Related keywords: customer care remote jobhybrid remote jobcustomer service remote job

Job Overview

The Customer Service Advisor position at Placed For People is an exciting opportunity for individuals looking to make a difference in people's lives while also seeking career advancement within the Housing Sector. This role is designed for passionate individuals who enjoy customer interaction and are eager to develop their skills in a supportive working environment.

Company Background

Placed For People is recognized as a leading social enterprise in the UK where they focus on creating thriving communities across the country. They prioritize not only the construction and management of homes but also the well-being and support of their communities. This ethos of caring for individuals and fostering inclusive environments underpins the values of the organization.

Job Details

The role available is a full-time, fixed-term position requiring 36.25 hours per week. It emphasizes a shift-based work schedule, lasting from 8 am to 10 pm, underscoring the organization’s commitment to flexibility and work-life balance in the workplace. The positions available are set with a contract end date of 31st March 2026.

Required Skills and Experience

Ideal candidates for this role should be hardworking and able to handle difficult conversations, particularly those associated with anti-social behavior. Importantly, previous experience in housing is not a prerequisite; the organization values strong customer service skills and behavioral alignment more than specific industry experience. Successful candidates will go through comprehensive training to ensure they are well-equipped to handle various customer inquiries.

Experience with triaging complex contacts related to Home Repairs and diagnostics is also preferred, as this knowledge would greatly aid within their Customer Service Centre.

Career Advancement Opportunities

Placed For People provides exceptional growth potential for employees within the organization. Many previous Customer Service Advisors have successfully progressed into roles in Supporting Housing, Customer Focus, and even higher management positions, showcasing a pathway for career growth that is both promising and attainable. The commitment to staff development means that the company actively invests in training and future career progression for its employees.

Work Environment

This position is based primarily in an office environment for the first six months to facilitate effective training. Once training is complete, the role can transition into a hybrid model where advisors can work from home for two days a week, allowing individuals flexibility while getting work done effectively. The physical office location is easily accessible via local bus routes, and complimentary onsite parking is also provided.

Benefits

In addition to a competitive salary, Placed For People offers a comprehensive benefits package, including:

1. Full training for all new employees

2. Hybrid working model following initial onboarding

3. Overtime opportunities for those wishing to earn extra income

4. Excellent holiday and sick pay packages

5. Options to buy or sell leave as per need

6. Access to a cash plan that can significantly reduce costs on dental, GP prescriptions, and eye care

7. A matched contribution pension plan to plan for retirement

8. Various extra benefits, including discounts from numerous local shops and leisure activities

These benefits combined reflect the company’s commitment to both employee welfare and professional development.

Application Process

Those interested in applying for the Customer Service Advisor position should prepare a CV and a supporting statement detailing how they meet the job criteria. The application process is designed to be straightforward, taking only about 5 minutes to complete, reflecting the company’s ease-of-access philosophy. Furthermore, being a champion of diversity and inclusion, Placed For People offers guaranteed interviews for candidates with disabilities and other specified backgrounds if they meet the basic requirements of the role.

Conclusion

In conclusion, working as a Customer Service Advisor with Placed For People offers not just a job but a career that contributes meaningfully to the community and allows for substantial personal and professional growth. With the right skills and a passion for helping others, applicants can find a rewarding environment that supports both their ambitions and their desire to make a difference.

This job offer was originally published on jooble.com