Customer Service Agent

Related keywords: call center remote jobremote job usus remote job

About the Opportunity

Come join Jerry, one of the fastest-growing fintech startups in the U.S.! At Jerry, we are on a mission to help car owners save time and money on one of their most expensive and high-maintenance assets. Since launching our mobile app in 2019, we have amassed over 4 million customers. We’ve expanded beyond insurance shopping to refinancing, safety, and repairs, making us the #1 rated AllCar app in the App Store.

Position Overview

We are looking for a Customer Service Agent to join our dynamic team! In this role, you will be responsible for assisting our existing customers in making changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. Tasks will include processing service changes and answering questions regarding policy details. If you are passionate about making a positive impact in the lives of our customers, we would love to hear from you!

Key Responsibilities

As a Customer Service Agent, you will have the following responsibilities:

• Responding to inbound calls from existing customers.
• Processing service requests, such as adding or removing vehicles and drivers, adding lienholder information, and sending policy documents.
• Assisting customers with questions related to their existing insurance policies about coverages and policy benefits.
• Helping retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.

Ideal Candidate Attributes

To be successful in this position, you should possess the following skills and experiences:

• You should be able to multitask and manage multiple competing priorities effectively.
• A passion for helping others is crucial.
• At least 2+ years of experience in a call center environment is preferred.

Compensation and Perks

Jerry offers a competitive hourly wage for this position, ranging from $19.00 - $21.00 per hour. Additionally, we provide significant benefits and incentives, including:

• Coverage for your P&C license (to be obtained within 60 days after starting).
• Comprehensive medical, dental, and vision insurance.
• 401K match program.
• Flexibility to work remotely (we provide the necessary work equipment).
• Ongoing training and mentorship from our leadership team.
• Access to a wide portfolio of insurance carriers and products from over 55 carriers to provide the best options for our customers.
• Scheduling options that allow you to choose between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

Equal Employment Policy

At Jerry.ai, we are proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to providing reasonable accommodations for individuals with disabilities throughout our job application process. If you require assistance or accommodation due to a disability, please contact us at recruiting@jerry.ai.

Additional Information

The successful candidate will receive a starting pay within the range specified based on job-related factors such as skills, experience, qualifications, work location, and market conditions. Compensation may include opportunities for equity grants and a comprehensive benefits package that includes health, dental, and vision coverage, paid time off, paid parental leave, a 401(K) plan with employer matching, and wellness benefits. Please note that part-time, contract, or freelance roles may not be eligible for certain benefits.

Company Insights

Jerry.ai is America's first and only super app aimed at radically simplifying car ownership. We are revolutionizing how people manage owning a car, which is often one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, our app simplifies and automates car ownership, while providing personalized services tailored to the needs of car owners. With innovation at our core, we strive to provide the best possible experience for our users. We are rated as the #1 and most downloaded app in our category, boasting a 4.7 star rating in the App Store and a customer base of over 5 million and counting. Founded in 2017 by serial entrepreneurs, we have raised over $240 million in financing and continue to grow.

Join our passionate team of problem-solvers, and become part of something revolutionary in the automotive landscape. We’re just getting started!

This job offer was originally published on himalayas.app