Customer Service Agent 3 -CAA OFFSITE Brampton- Part Time - TERM - Non -Bilingua

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Job Overview

The position at hand is for a Customer Service Agent 3 with Serco, located in Brampton, Canada. This role is categorized as part-time and is a temporary position. The starting hourly rate for this role is $23. The successful candidate will primarily work at the CAA Offsite Commercial Testing location as part of a dedicated team that serves the community in the driver licensing process.

Key Responsibilities

As a Customer Service Agent, your responsibilities will include:

• Providing information and assistance to the public regarding driver’s licensing processes.
• Managing customer inquiries both in-person and via telephone.
• Assessing customer eligibility for various licenses and helping with scheduled appointments for road tests.
• Verifying driver records and taking photos of potential drivers.
• Collecting relevant fees and generating reports as necessary.
• Ensuring compliance with various ministry regulations and organizational policies related to driver examinations.
• Conducting vision screenings and administering written/oral tests for applicants.

This role requires someone who can manage time effectively and who possesses organizational skills. It is critical for candidates to have a level of independence and the ability to meet deadlines. The focus is heavily on achieving satisfactory customer experiences.

Required Skills and Qualifications

In order to be considered for this position, applicants need to meet certain educational and experiential requirements:

• Successful completion of the Customer Service Agent training program or a relevant certification.
• A minimum of a GED or high school diploma.
• A valid Ontario Class G driver’s license is mandatory.

Candidates should also have:

• Demonstrable customer service experience, ideally a minimum of two years.
• The ability to handle inquiries concerning the Highway Traffic Act and related regulations.
• Intermediate computer skills for managing documentation and inquiries.
• Strong interpersonal skills to effectively assist customers going through the driver licensing process.

Specific competencies required for the role include the ability to:

• Handle complex customer enquiries and provide solutions.
• Manage sensitive personal information with utmost confidentiality.
• Exhibit strong judgment and decision-making skills under pressure.
• Communicate clearly, both verbally and in writing.
• Listen attentively and provide constructive feedback regarding licensing tests.

Working Conditions

Working as a Customer Service Agent with Serco may involve:

• Varying hours based on customer demand, including possible extended shift hours and weekend shifts during peak periods.
• A percentage of time spent on physical tasks, although primarily this will be managed in a service-oriented environment.
• Adherence to health and safety protocols is paramount, including participation in training and compliance with operational policies.

Health and Safety Requirements

Candidates will also need to ensure that they:

• Provide a Criminal Record Check (CPIC) and a Fingerprint Criminal Record Check upon request.
• Participate in training sessions which consist of classroom instruction as well as on-the-job shadowing.
• Be proactive about reporting any unsafe conditions in their work environment.

Employer Overview

Serco Canada Inc. is part of the broader Serco Group, known for providing essential services across fields like defense, transportation, and community services. The organization is committed to maintaining high-quality service while improving efficiencies for government agencies and maintaining customer satisfaction. They advocate for equal opportunity employment and inclusive hiring practices, ensuring that all applicants receive fair treatment regardless of background.

Serco is known for its commitment to fostering a safe and healthy work environment and offers opportunities for career advancement. Employees are encouraged to grow, develop, and contribute towards building a more efficient operational framework.

Conclusion

If you are interested in becoming a Customer Service Agent with Serco and want to play a role in facilitating the driver licensing process in Ontario, they invite you to apply. This is a great opportunity for individuals looking to support community services while being part of a dynamic workplace.

Overall, working as a Customer Service Agent with Serco offers a promising opportunity for those with the right skills who are seeking to enhance their career in a supportive and engaging environment.

This job offer was originally published on himalayas.app