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The position available is for a Customer Service Associate, specifically targeting candidates who are Dutch or French-speaking. This role is vital for managing customer inquiries and ensuring that customer service processes are executed flawlessly. The offer is structured as a contract position lasting six months, emphasizing a stable yet temporary work commitment.
The employer for this position is Atrium (EMEA), a company that operates within the realms of global distribution practices. By joining Atrium, employees can expect a collaborative work environment that emphasizes strong communication skills and efficient problem-solving abilities.
The role is primarily based in Chester, Cheshire, UK. Importantly, it features a hybrid work model, allowing employees to work from home for half of the time, which provides a balance between working remotely and being present in the office.
The pay for the Customer Service Associate position stands at £16.50 per hour. While the position is contractual and for a limited duration, this hourly rate reflects a competitive compensation for the scope of work involved and the expertise required.
The responsibilities expected from the Customer Service Associate include ensuring compliance with Global Distribution Practices (GDP) surrounding order management and customer inquiries. Key tasks include:
Receiving Orders: Entering customer orders into the SAP system after validating them based on defined business rules.
Customer Communication: Engaging with customers through various channels including phone, email, and fax to receive and answer inquiries.
Order Management: Monitoring all open orders until completion and addressing any exceptions that arise in the process.
Complaint Handling: Managing routine complaints from customers, resolving them efficiently, and routing more complex disputes to the relevant departments.
Liaison for Orders: Collaborating with in-market teams to understand order requirements for new product launches.
Support Audits: Contributing to internal and external audits, ensuring that all necessary documentation and protocols are adhered to.
Candidates interested in this position must have a fluency in Dutch with the ability to both speak and write effectively in the language. Knowledge of French is also advantageous, depending on the additional skills the candidate may bring such as SAP experience. These language capabilities are crucial for effectively handling interactions with customers who speak Dutch or French.
The hybrid model provides the benefit of flexibility, which is especially appealing in today’s work environment. Employees can work remotely half the week, which not only accommodates personal schedules but also enhances productivity through a comfortable working atmosphere.
This Customer Service Associate position at Atrium represents an excellent opportunity for individuals seeking part-time roles in customer support, especially those fluent in Dutch or French. With a solid salary and the flexibility of hybrid work, this job could be a great fit for the right candidate. The skills emphasized in this position will also bolster personal career development, particularly in customer service, communication, and problem-solving within a global context.
This job offer was originally published on jooble.com
June 16, 2025
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
