Customer Service Consultant (full-time, permanent, home-based)

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Overview

Title: Customer Service Consultant
Type: Part-time, permanent, home-based
Employer: EE
Location: Doncaster, South Yorkshire, England
Updated on: January 15, 2026
Start Date: February 16, 2026
Salary: Starting at 25,087, with uncapped commission options

Job Role

The role of a Customer Service Consultant at EE is centered on providing excellent service to customers by understanding their needs and helping them find suitable solutions. It requires effective communication skills, adaptability, ambition, and determination. You will engage directly with customers over the phone, addressing their concerns, discussing their interests, and matching them with appropriate products and services from EE's offerings.

Responsibilities

In this fast-paced environment, the consultant will be expected to:

• Prioritize customer needs and provide tailored solutions.
• Build strong relationships with customers to encourage long-term loyalty.
• Meet and exceed sales goals and targets through effective communication and service delivery.
• Collaborate with the sales team to share ideas and celebrate successes.
• Utilize available training and resources to boost personal confidence and improve sales performance.

This role includes a focus on learning about the latest mobile technologies and home solutions, providing an opportunity to make a positive impact on customers' lives through innovative technology.

Required Skills

To be a successful candidate for this role, you need to have:

• Strong communication skills to engage effectively with customers.
• Previous experience in sales or customer service roles.
• The ability to adapt to various customer needs and situations.
• A proactive attitude towards meeting goals and achieving targets.
• A willingness to take ownership of tasks and responsibilities.

Salary and Benefits

The salary for the Customer Service Consultant role starts at 25,087, with the potential to rise to 25,684 after 8 months of service, plus an uncapped monthly commission scheme. In addition to competitive pay, the role offers numerous benefits:

• Access to a private GP service 24/7 for you and your family.
• Paid Carers Leave with up to two weeks off.
• Family leave options, including equalized maternity, paternity, and adoption leave with generous pay packages.
• Discounts on EE and BT products for employees.
• Career development opportunities and ongoing support for skill enhancement.
• A Season Ticket Travel Loan to assist with commuting expenses.
• Paid volunteering days to give back to the community.
• Options for private healthcare and dental services to protect you and your family's health.

Work Environment

The position allows flexibility, understanding that work-life balance is essential. Employees can plan their own breaks and have the option to bank time off to participate in significant life events.

Conclusion

If you are someone motivated by helping others and seeking to build a career within a dynamic and supportive environment, EE provides the resources and recognition necessary to thrive. With a strong focus on employee development, flexible working conditions, and competitive remuneration, this role as a Customer Service Consultant could be the next step in your professional journey.

This job offer was originally published on jooble.com