Customer Service Consultant (full-time, permanent, home-based)

Related keywords: customer service remote job part timeremote job customer servicecustomer service remote job

Overview

The position of Customer Service Consultant at EE offers a rewarding career path for individuals looking to thrive in a customer-oriented environment. This part-time role is permanently home-based and is positioned in Doncaster, South Yorkshire, with a start date of February 16, 2026. The ideal candidate will have a passion for customer service and the ability to adapt and communicate effectively with clients.

Primary Responsibilities

As a Customer Service Consultant, your primary responsibilities will include:

• Engaging with customers via phone calls.
• Understanding their needs and providing tailored solutions with EE products and services.
• Building strong relationships with clients to ensure customer satisfaction.
• Meeting performance targets and goals.
• Collaborating with team members to share ideas and celebrate successes.

Skills Required

Candidates for this role should possess the following skills:

• Excellent communication skills, both verbal and written.
• Adaptability to thrive in a fast-paced environment.
• A customer-first mindset, focusing on understanding and meeting client needs.
• A drive for personal and team success, along with the ability to influence others positively.
• Previous experience in a customer service or sales position will be advantageous as these roles often lead to transferable skills that can be applied at EE.

Salary and Benefits

The compensation for this role starts at 25,087 with an opportunity to rise to 25,684 after eight months, contingent on performance. In addition to the competitive salary, employees can benefit from:

• An uncapped monthly commission scheme.
• Access to a private GP service 24/7 for employees and their immediate families.
• Paid Carers Leave of up to two weeks.
• Generous family leave policies, including equalized maternity, paternity, and adoption leave at 18 weeks full pay and 8 weeks half pay for the first year.
• Significant discounts on EE and BT products, including mobile and broadband services.
• Career development opportunities including ongoing support to develop your skills.
• Travel loans for commuting to work.
• Volunteering days that allow employees to give back to their local communities with paid time off.
• Optional private healthcare and dental coverage for employees and their families.

Work Environment

EE fosters a dynamic workplace environment that values flexibility. Staff members are encouraged to manage their schedules to meet both professional and personal commitments. This may include planning breaks according to individual preferences or banking time off, allowing team members to prioritize the important moments in their lives.

Ideal Candidate

The ideal candidate is someone who puts customers at the core of their decision-making processes. They should have a proactive approach towards resolving customer issues and a lively enthusiasm for learning new technologies to enhance the customer experience. Additionally, a thirst for professional growth and a willingness to accept training, tools, and resources EE provides will be pivotal for success in this role.

Career Growth and Opportunities

EE emphasizes the importance of career development. The customer service consultant role serves as an excellent stepping stone to advance within the company. Employees at EE are given continued opportunities and support enabling them to enhance and grow various skill sets, ultimately aspiring for higher responsibilities and leadership roles over time.

Regulatory Considerations

Given that this is a regulated role, applicants should be aware that it is subject to a bankruptcy check in addition to regular pre-employment checks, ensuring the integrity and reliability of employees in customer-facing roles.

Conclusion

Working with EE as a Customer Service Consultant presents itself as an incredible opportunity for motivated individuals seeking flexible job options, competitive compensation, and a workplace that believes in rewarding results and camaraderie within teams. Candidates eager to embark upon a fulfilling career may find their ideal fit here, where energy, ambition, and curiosity are met with ample opportunities and developmental support to turn potential into performance.

This job offer was originally published on jooble.com