Customer Service Engineer

Related keywords: remote job francecustomer service remote jobremote job customer service

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Company Overview

Camlin Energy is a leading global technology company that specializes in creating revolutionary products for various industries, including power and rail. With a mission to deliver high-quality engineering and innovative designs, Camlin operates in over 20 countries worldwide and is involved in various research and development (R&D) projects across different scientific fields.

Job Title

The position available is for a Customer Service Engineer within the Global Services department, specifically catering to the Customer Services Team.

Job Location

This role is based in Lisburn, located in Co. Antrim, Northern Ireland. Notably, the job also operates under a hybrid working model, allowing for a combination of remote work and on-site responsibilities.

Job Overview

As a Customer Service Engineer, you will engage in technical support for a diverse global customer base. This includes aiding field service engineers and customers by addressing reported issues and providing exemplary service. Your day-to-day tasks will revolve around speaking both English and French, as you will be supporting clients in France and beyond.

Key Responsibilities

• Remain professional and courteous at all times while delivering exceptional customer support.
• Analyze reported customer issues and manage them through to resolution.
• Collaborate with internal Camlin departments to gather necessary technical information.
• Maintain regular communication with customers via video calls, phone, and email to update them on ongoing support cases.
• Provide live remote support during installation, commissioning, and service repairs.
• Develop work instructions and training documentation for both customers and field service engineers.
• Document all field installations and maintain accurate records of service findings.
• Identify quality issues in the field and generate non-conformance reports (NCRs), along with following the root-cause-analysis (RCA) process.
• Maintain assigned key performance indicators (KPIs) and assist with other duties as required.
• Occasionally assist in the field to troubleshoot units supporting customers or field service engineers.

Required Skills

To excel in this role, candidates should possess the following essential skills:

• Proficiency in Microsoft Office.
• Strong analytical and problem-solving abilities.
• A positive and proactive attitude towards learning industry products.
• Attention to detail and effective workload prioritization.
• Excellent verbal and written communication skills in both English and French.
• A relevant 3rd level qualification in Electrical Engineering or equivalent experience.

Desired Skills

While not mandatory, the following skills and experiences are valued:

• Background experience in the energy, electrical, or manufacturing sectors.
• Previous technical customer service or support experience.
• Fault-finding skills with familiarity in field services.
• Attention to detail and ability to analyze technical diagrams and schematics.
• Familiarity with Salesforce or similar platforms.

Company Culture and Values

At Camlin, the organizational culture is built on several core values:

• Collaboration and teamwork.
• Valuing people and individual contributions.
• Challenging the status quo and continual improvement.
• Commitment to learning through listening and understanding.
• Ethical conduct and striving to do the right thing in all practices.

Equal Opportunity Statement

Camlin is an Equal Employment Opportunity employer, and they consider applicants without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation. This commitment underlines the inclusivity and diversity prevalent within the company.

Conclusion

For job seekers, this position as a Customer Service Engineer at Camlin Energy is an excellent opportunity to leverage technical skills while engaging in a supportive environment. By integrating your French language competence with strong analytical skills, you can play a pivotal role in delivering exceptional service to an international clientele. This position provides not only a platform to develop professional capabilities but also the chance to contribute to meaningful customer solutions in the global energy sector.

This job offer was originally published on jooble.com