Customer Service Specialist - Hybrid Working (Contract)

Related keywords: hybrid remote jobcustomer service remote jobremote job customer service

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Job Overview

The position available is for a Customer Service Specialist with a hybrid working arrangement based in Ullingswick, Herefordshire, UK. The role involves providing essential administrative and operational support to maintain and coordinate the company's critical communication networks 24/7. The successful candidate will report directly to the Contract Support Manager, and the emphasis will be placed on delivering high-quality customer service, fault support, and precise documentation management.

Responsibilities

The responsibilities of the Customer Service Specialist include:

• Providing administrative support and coordinating fault management and engineering tasking to ensure timely completion of all activities in line with customer expectations.
• Being the first point of contact for customer inquiries and support, acting promptly and professionally in addressing and resolving faults.
• Ensuring that all engineers’ tasks are carried out effectively, within the contractual timelines, and in accordance with planned requirements.
• Maintaining documentation and tracking databases in compliance with company policies and contractual agreements.
• Engaging in ad-hoc project support as required, thereby contributing to additional operational efficiencies.

Required Skills

Candidates interested in applying for this role should possess the following skills:

• Proficient experience with Microsoft Office, which includes a solid understanding of essential office functions and software tools.
• Previous experience using Oracle, which is necessary for managing databases and customer data management.
• Attention to detail is crucial, especially in data management and information transfer tasks.
• Excellent customer service skills are essential, coupled with strong communication abilities to effectively liaise with diverse customers and internal teams.

Salary and Benefits

The job description does not specify a salary, but the company offers a competitive benefits package. This package includes:

• Up to 34 days of holiday, comprising public holidays, plus options to buy or sell additional leave days annually. An alternative option presents 26 days of holiday.
• A pension scheme to ensure financial security for employees.
• Access to a range of family-friendly policies, promoting work-life balance.
• Support through an occupational health program and a well-being portal to assist employee wellness.
• Discounts at cinemas, restaurants, and shopping through the Telent Reward scheme.

Company Culture

Telent positions itself not just as a technology company but as a community focusing on diversity and inclusion. The company aims to cultivate an inclusive environment that respects and values differences, actively celebrating diverse ideas and backgrounds. Telent believes that the strength of their workforce comes from the broad range of perspectives and experiences, ensuring that employees can be themselves and reach their full potential.

Conclusion

This role represents a remarkable opportunity for individuals who excel in customer service and have a keen interest in supporting technology and communication networks. The value placed on employee welfare, diversity, and the ability to make a significant impact on critical digital infrastructures presents an engaging workplace for potential applicants. Telent not only offers a conducive working environment but also prepares employees to contribute meaningfully while enjoying competitive benefits that enhance job satisfaction.

This job offer was originally published on jooble.com