Customer Services (Hiring Immediately)

Related keywords: public health remote jobcustomer service remote job part timecustomer service remote job

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Job Overview

Teleperformance is currently seeking a Customer Service Specialist for the Public Sector. This role is remote and full-time, requiring flexibility in working hours. The start date for the position is scheduled for March 20, 2025, and while it is classified as a temporary contract, there may be opportunities for permanent employment within 4-12 weeks.

Responsibilities

In this role, you will be responsible for handling inbound calls from the public, primarily focused on booking, rescheduling, and cancelling appointments through a booking system. Your daily tasks will include:

• Assisting customers with their appointment needs by providing accurate information and support.

• Displaying a professional, polite, and positive demeanor at all times.

• Maintaining data confidentiality in line with GDPR regulations.

The position requires maintaining a high level of accuracy and efficiency in a fast-paced environment while demonstrating excellent communication skills.

Required Skills

To succeed in this role, you will need:

• Strong verbal and written communication skills.

• Good people skills, with the ability to engage with diverse individuals effectively.

• Proficient PC skills, with the ability to navigate multiple systems easily.

• Attention to detail and experience working in a target-driven environment.

• A professional and friendly telephone manner.

• A track record in customer service, showcasing the ability to maintain relationships in a fast-paced setting.

• Strong typing skills and a dedication to providing excellent service.

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• A positive attitude and resilience when faced with challenges.

Work Schedule

This position requires you to be fully flexible, working the following shifts:

• Monday to Friday between 8:00 AM and 8:00 PM.

The role includes a 3-day training program designed to prepare you for the responsibilities you will take on.

Salary and Benefits

The position has a compensation rate of £25,396.80 annually, which equates to £12.21 per hour. Additionally, you will benefit from:

• 28 days of holiday, including bank holidays, increasing to 30 days after one year of service.

• Perks including savings discounts, free online classes, and various wellbeing resources.

• Access to health resources including mental health support, financial advice, and legal advice.

• A workplace pension plan and multiple incentive programs such as the Length of Service Awards.

• Refer-A-Friend program, rewarding you up to £1,200 for successful referrals.

• Monthly Wellbeing Webinars to support your health and wellbeing.

Conclusion

This position with Teleperformance offers an opportunity to become part of a dynamic team committed to providing exceptional customer service while working from the comfort of your home. The flexibility of the schedule, along with the potential for long-term employment and generous benefits, make this role an appealing option for job seekers looking for a customer service position in the remote job market.

This job offer was originally published on jooble.com