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Dataplor is a leader in solving location intelligence challenges, offering comprehensive data on over 250 million places worldwide. It facilitates businesses in expanding and investing globally within a collaborative environment that appreciates natural curiosity and diverse perspectives. The company is committed to embracing change, exploring new ideas, and measuring success through team outcomes. It's a conducive space for individuals who are eager to be part of a dynamic and innovative setting.
Reporting directly to the Head Of Customer Success, the Customer Success Manager at dataplor acts as both a technical and commercial advisor for the company's clientele. The primary responsibility is to drive value, provide guidance, and expand accounts. This role involves working cross-functionally across revenue, product, engineering, support, and marketing teams to deliver unparalleled geospatial data solutions globally. Central to the role is managing renewals, enhancing customer products, and addressing client challenges. The position calls for the ability to engage in technical discussions with data scientists and engineers, as well as articulate the value proposition of dataplor’s data to enterprise executives. The ultimate objective is to transform clients into successful and passionate advocates for dataplor.
The Customer Success Manager is tasked with managing the customer lifecycle through relationship building, product roadmaps presentation, executive briefings, quarterly business reviews (QBRs), escalations management, and regular status calls. An essential part of the role involves becoming an expert in both dataplor services and geospatial data, acting as a reliable adviser for customers. Strategically, the manager must identify new use cases to grow accounts and provide maximum value, which will help in securing renewals. Their industry expertise should cover varied sectors like tech, CPG, retail, and real estate that leverage geospatial data for competitive advantage. They must ensure the timely and exceeding delivery of datasets, coordinate with the product team for roadmap establishment based on customer feedback, and collaborate with technical support and other core teams for resolution of issues.
The role also includes setting and achieving targets related to renewal rates, customer satisfaction, and identifying opportunities within assigned accounts. Understanding customer contracts, important renewal dates, and sales operations related to renewals fall within their purview. Developing dataplor champions and creating references for the marketing team is crucial for fostering a strong client base.
The ideal candidate should possess over three years of experience in SaaS, data, or technology sectors in customer success or sales roles, with at least two years supporting enterprise data products. Experience in a startup environment, or as a self-starter in a fast-paced setting, is highly beneficial. Skills in leading cross-functional initiatives and understanding account management and customer success methods are essential. Strong communication skills—both verbal and written—are necessary to effectively articulate and implement strategies.
Dataplor offers a 100% remote workplace with the potential for travel, providing a great opportunity to contribute to a cutting-edge startup. The company offers a dynamic, collaborative environment where ideas are valued, alongside a competitive salary and benefits package. It's an exciting opportunity to learn and grow while working with an enthusiastic team dedicated to transforming the use and understanding of data.
This job offer was originally published on RemoteOK
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