The Customer Success Manager III, Film & Television position at Wrapbook is an exciting opportunity for professionals aiming to make impactful contributions in the film and television finance industry. As an AI platform for production finance, Wrapbook is reshaping how finance teams manage production processes, offering services from payroll to spending control. The position is remote, catering to candidates based in the USA and Canada.
In this role, you will be responsible for:
Managing a portfolio of Film & Television clients after their onboarding phase. You will act as the strategic partner and primary point of contact, ensuring high client satisfaction and engagement.
Driving client success by facilitating deeper relationships and increasing feature adoption. Your efforts will focus on identifying opportunities for account growth and retention.
Collaborating closely with Paymasters to ensure accurate payroll processing and maintain seamless operations.
Conducting proactive engagements, including health checks and quarterly business reviews, tailored to unique client needs.
Monitoring client health metrics and payroll volume trends to recognize potential risks early, derive insights, and flag opportunities for upselling.
Representing client needs by submitting feedback and feature requests to contribute to product development and internal improvement processes.
Navigating both union and non-union workflows, maintaining a high standard of service across varied client requirements.
Partnering across functions, including Product, RevOps, Labor Relations, Implementation, and Support, to overcome complex challenges and enrich client experience.
Contributing to documentation and best practices for continuous improvement within the Customer Success team.
To be considered for this position, candidates need to possess the following:
Minimum of 3 years of experience working within finance, payroll, or production in the film and television sector.
A customer-focused mindset with a dedication to consultative servicing and selling is essential.
Strong verbal and written communication skills to ensure effective client interaction.
Excellent problem-solving abilities, allowing you to identify root causes and devise actionable plans.
A strong sense of ownership and urgency to address customer issues promptly.
The ability to thrive in a dynamic, collaborative, and often ambiguous environment.
Wrapbook offers a competitive salary, along with a variety of benefits reflecting its commitment to employee satisfaction. Some highlights include:
Unlimited Paid Time Off
Flexible working arrangements with the ability to work from anywhere in Canada or the USA
Comprehensive Health and Dental benefits
Financial support for IT setup (up to $1,500 USD or $2,025 CAD) for home work environments
Up to 2% matching for RRSP/401K plans to support long-term financial wellness
Learning and development opportunities for personal and professional growth
Additional funds towards Internet/Cell phone services (up to $50 USD or $67.50 CAD)
Wrapbook prides itself on fostering an inclusive, safe workplace, ensuring that all employees feel comfortable and valued, regardless of their backgrounds or identities. The company's culture emphasizes creativity, technology, and teamwork, creating an engaging environment for its employees.
Interested candidates are encouraged to submit their applications promptly. Wrapbook expresses a welcoming attitude towards potential applicants, emphasizing that a member of their Talent team will reach out shortly following the application.
This position is tailor-made for an individual looking to leverage their skills in a strategic customer success role while working within the innovative realm of film and television finance. If engaging with clients in a high-touch operational setting sounds appealing to you, this could very well be the ideal next step in your career.
This job offer was originally published on jobicy.com
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