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Tide is a renowned fintech company that specializes in aiding small and medium enterprises (SMEs) by offering various banking services and comprehensive administrative solutions. With a mission to save SMEs time and money, Tide provides a range of products that include business accounts, invoicing solutions, and accounting services. They are known for their innovative approach to small business banking, serving over 2 million members across countries like the UK, Germany, France, and India. Moreover, Tide has received significant investment, raising over $300 million to fuel its growth. The company has been recognized for its excellent work environment, achieving Great Place to Work certification for three consecutive years.
The Customer Support Executive role is crucial as it focuses on onboarding new members and ensuring they understand the benefits of joining Tide, thereby consolidating the company's client base. The position requires a friendly yet persuasive communicator who can engage potential members who have shown interest in Tide's services but have not completed the signup process.
In the Customer Support Executive role, you will be responsible for:
Contacting potential members who have downloaded the Tide app but haven’t signed up fully. You will guide them through the onboarding process and encourage them to become full members.
Providing exceptional customer service through answering queries and helping potential members navigate the signup process.
Using persuasion skills to highlight the unique benefits of the services offered by Tide.
Building rapport with prospective members to identify any areas where additional services can be upsold, ensuring member satisfaction and engagement.
Collaborating with the KYC team to verify that members provide the correct documentation and address any technical issues that arise during the onboarding phase.
As the company evolves and new products are introduced, you'll be expected to utilize your upselling skills to promote additional Tide products and services.
To be successful in this role, candidates must possess:
Native-level proficiency in spoken and written German. This is essential as the role involves direct communication with German-speaking clients.
Previous customer service or telesales experience—demonstrating exposure to revenue-focused sales and the ability to upsell products effectively.
A self-starter attitude, with a focus on achieving targets and adapting smoothly to changing priorities.
A member-first mentality to ensure potential clients feel valued and understood.
Technical acumen, particularly in knowing compliance, KYC, AML regulations, and ideally some FinTech background.
Familiarity with customer support software (e.g., Zendesk) and predictive/power dialer systems is also preferred.
Tide offers a competitive salary and a range of benefits, including:
A salary range between €17,600 and €19,800 gross annually, depending on experience and qualifications.
Generous paid time off, offering 25 days of annual leave as well as three paid days off for volunteering or professional development activities.
Comprehensive extended maternity and paternity benefits.
A personal learning and development budget allocated at 1,000 BGN per year.
Additional benefits including health and dental insurance, access to a mental wellbeing platform, and a fully covered Multisports card.
Provision of snacks, light food, drinks in the office, and WFH (work from home) equipment allowance.
Flexible working conditions that support both in-office and remote work.
Tide prides itself on maintaining an inclusive workplace culture that values diversity. The company believes that a mix of experiences and backgrounds drives innovation and shapes products that meet their clients' needs. Tide is committed to creating a supportive environment where everyone feels valued, and where open communication and collaboration thrive.
Candidates interested in the Customer Support Executive position at Tide should be aware of the application process. It is important to directly apply through official channels, as Tide does not authorize third-party agencies or recruiters to handle their recruitment. Moreover, job seekers should be cautious of scams and fraudulent activities that misrepresent Tide, as the company emphasizes transparency and safety in all hiring practices.
This Customer Support Executive role at Tide is an excellent opportunity for individuals fluent in German who are seeking to advance their careers in a dynamic fintech environment. With a focus on both customer satisfaction and sales skills, this position promises a rewarding experience in a supportive and innovative company culture.
This job offer was originally published on jobicy.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
