Customer Support Mitarbeiter/in (w/m/d)

Related keywords: remote job germanycustomer service remote jobremote job customer service

Company Overview

GotPhoto, also known as fotograf.de, is dedicated to transforming the people photography industry through its innovative end-to-end workflow and e-commerce solutions. Founded in 2012, the company has focused on making the lives of photographers simpler and more efficient. With a passionate team of over 170 individuals, GotPhoto has established itself as a leader in the market, providing tools that help photographers manage their photos and payments seamlessly.

Job Title and Role

The position available is for a Customer Support Mitarbeiter/in (Customer Support Staff) aimed at German-speaking professionals. This role is crucial as it serves as the first point of contact for GotPhoto's customers in the DACH (Germany, Austria, Switzerland) region. The primary responsibilities revolve around providing excellent customer service, daily communication through phone and email, and supporting customers with the utilization of GotPhoto's products and features.

Key Responsibilities

The role involves multiple tasks including:

• Daily communication with customers via phone and email to offer support
• Assisting new customers in getting started with GotPhoto
• Providing existing customers with best practices and tips for using the platform effectively
• Quickly addressing customer issues and turning them into positive experiences
• Building strong relationships with customers to help them achieve their goals with GotPhoto

Required Skills

Candidates applying for this role must possess the following skills and experience:

• A minimum of one year of experience in customer service or support, preferably with knowledge of platform navigation and process utilization
• At least six months of experience troubleshooting hardware or software issues remotely
• The capability to quickly grasp new technologies, product updates, and systems, and communicate them clearly to end-users
• Experience in escalating customer issues to internal teams when necessary
• Excellent command of German both spoken and written, along with a good command of English

Benefits and Work Environment

GotPhoto offers an attractive working environment with several benefits:

• Flexible Working: Opportunities to work from many locations globally, with support for working remotely for up to 40 days outside one's home country
• Generous Vacation Policy: A minimum of 26 days of vacation, including a flexible 'unlimited' leave option, which allows employees to balance work and life seamlessly. Additionally, the 24th and 31st of December are designated as half-working days.
• Health & Wellness: A discounted membership with Urban Sports Club to promote the wellbeing of employees
• Learning and Development: An annual learning budget of 500 EUR, which can increase to 1,000 EUR, available for language improvement through platforms like Lingoda

Inclusive Work Culture

GotPhoto emphasizes a culture of inclusion and equal opportunity, encouraging candidates from underrepresented backgrounds to apply even if they do not meet all the qualifications. The company values diverse experiences, skills, and personalities, believing they are essential for success. They focus on hiring based on expertise and character, welcoming applications from individuals across different age groups, genders, disabilities, sexual orientations, races, religions, and beliefs.

Conclusion

In joining GotPhoto as a Customer Support Mitarbeiter/in, candidates have the chance to contribute to a mission that empowers photographers and enhances their efficiency through innovative solutions. This role offers growth opportunities, a supportive work environment, and the chance to develop customer service skills in a dynamic tech-driven market. If you're looking to shape your future in the customer service landscape within an exciting and rapidly growing company, this position at GotPhoto might just be the right opportunity for you!

This job offer was originally published on himalayas.app