Customer Tech Support (German)

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Overview

The job position in question is for a Customer Tech Support role at SiteMinder, a leading company in the hotel commerce platform. The company seeks to hire a German-speaking technical support specialist who will play a crucial role in maintaining the brand's standards while providing technical assistance and consultations to customers and partners in the region. This position emphasizes the importance of individual contributions, promoting a diverse and inclusive work culture that values a variety of voices and backgrounds.

Company Culture

SiteMinder prides itself on its diverse and innovative culture. Since its founding in 2006, the company has focused on simplifying technology for hoteliers, allowing them to enhance their business by increasing online bookings. The company boasts an extensive reach, supporting 44,500 hotels across 150 countries. Each year, SiteMinder processes over 100 million reservations, highlighting its influence in the industry.

Job Responsibilities

The responsibilities of the Customer Solutions Consultant include:

• Providing technical support for all SiteMinder products and services to both internal and external customers.
• Developing strong relationships with customers through exceptional support and consultations via phone, chat, and other contact channels.
• Identifying customer support needs, setting expectations, and resolving issues in line with company SLAs and KPIs.
• Acting as a technical expert to identify issues and communicate requirements internally.

The role requires a proactive approach to problem-solving, where strong analytical skills are essential for diagnosing issues effectively. The consultant will need to foster effective communication between the site and its customers, ensuring a seamless experience.

Required Skills

To be successful in this position, candidates should possess the following skills and qualifications:

• Fluency in both German and English, with excellent written and verbal communication capabilities.
• A robust customer service and IT technical skill set is mandatory. Previous experience in technical support would be beneficial.
• Strong analytical abilities to quickly assess problems, determine root causes, and devise resolutions.
• A tech-savvy disposition is key, as the role will involve operating across multiple technical platforms in a fast-paced, KPI-focused environment.
• Effective stakeholder management and conflict resolution skills to provide a great customer experience.
• An openness to learning and a willingness to receive feedback is also essential.

Salary and Benefits

The salary for this role was not mentioned in the provided text. However, the company offers several perks and benefits for its employees, which may include:

• Equity packages to partake in the company's journey, providing employees with a stake in the company’s success.
• A hybrid working model, allowing employees to work both in-office and remotely, offering flexibility and work-life balance.
• Initiatives aimed at mental health and well-being to support employees.
• Generous parental leave policies, allowing for better family support during significant life changes.
• Paid leave benefits including paid birthday, study, and volunteering leave each year.
• Sponsored social clubs and team events to foster connectivity and camaraderie among employees.
• An investment in personal growth through training initiatives for career advancement.

How to Apply

Interested candidates should prepare a resume and submit their application as per the instructions provided by the Talent Acquisition team. It is encouraged to include personal pronouns to foster an inclusive environment during the recruitment process. SiteMinder strongly advocates for applications from individuals in underrepresented groups, reflecting its commitment to diversity.

Conclusion

The Customer Tech Support position at SiteMinder offers a unique opportunity for individuals who are both customer-focused and technically adept. This role is essential for helping clients navigate and utilize SiteMinder's suite of products effectively, while also enhancing their own businesses. If you believe you have the right mix of skills and are ready to join a company that values innovation and inclusivity, applying for this role may be the next step in your career.

This job offer was originally published on himalayas.app