Director, Technical Account Managers (TAM)

Related keywords: account executive remote jobaccount manager remote jobcustomer success manager remote job

Job Overview

The position of Director of Technical Account Managers (TAM) at Abnormal Security is a pivotal role designed for an experienced professional looking to elevate customer experiences and drive technical success for the company's highest-value customers. This leadership position not only involves overseeing a talented team but also shaping the strategic direction of the Technical Account Management (TAM) function to align closely with organizational goals and cross-functional cooperation.

Role Responsibilities

As the Director of TAM, your core responsibilities will include:

• Strategic Leadership: Define and execute the vision for the TAM function while ensuring alignment with stakeholders across various departments, including Customer Success, Product, Engineering, and Support.

• Team Management and Development: You will be responsible for hiring, mentoring, and managing a high-performing team of Technical Account Managers. This involves establishing clear performance expectations, fostering career development, and ensuring accountability for customer success metrics.

• Customer Outcomes and Support: In this role, you will serve as a key escalation point for technical issues, ensuring that high-impact guidance and support are provided consistently to top-tier accounts, thus safeguarding customer health and long-term product value.

• Process and Program Ownership: You will be tasked with building and scaling programs that focus on customer technical onboarding, developing adoption plans, conducting health checks, and creating feedback loops that enhance product alignment with customer needs.

• Cross-Functional Collaboration: Close partnership with Customer Success Managers and teams in Product, Engineering, and Support to ensure that customers experience seamless service and provide valuable input to the product roadmap based on their insights.

• Data-Driven Management: Use analytics to identify trends, measure impacts, and refine the TAM model aimed at aiding customer growth and ensuring retention.

• Travel: The position requires travel (~30%) for customer engagements and developmental activities with the team.

Required Skills and Qualifications

Prospective candidates should possess several key qualifications, including:

• A minimum of 5 years managing technical, customer-facing teams, especially in roles like Technical Account Manager, Systems Engineer, or Support within enterprise SaaS environments.

  

• Strong background in cybersecurity or relevant technologies preferably at a prominent cybersecurity company, demonstrating a history of scaling technical teams successfully.

• Proven troubleshooting skills for complex technical matters alongside collaboration capabilities with Product and Engineering teams.

• An action-driven mindset, able to synthesize multifaceted inputs and translate them into scalable solutions for customer challenges.

• Established relationships with executives such as CISO, CIO, or leaders in IT/security, showing the ability to drive customer product adoption and realize value.

• A profound understanding of security and networking technologies, especially with experience related to email security being a bonus.

• Exceptional communication skills and executive presence, capable of engaging across all organizational levels effectively.

Nice to Haves

While the following are not mandatory, candidates with these attributes may stand out:

• Direct experience with products related to email security.

• Background supporting global enterprises, with fluency in additional languages viewed as an advantage.

Salary and Benefits

Compensation for the role ranges between $212,500 and $250,000 USD, adjusted based on factors such as skills and experience unique to each candidate. Abnormal Security also offers eligible roles bonuses, restricted stock units (RSUs), and a comprehensive benefits package as part of their employment offerings.

Company Commitment

Abnormal Security is committed to equality in the workplace. They follow an equal opportunity employment policy, assessing candidates without bias related to race, color, religion, sex, national origin, disability, or any other characteristic safeguarded by law.

Conclusion

For those with the right background in technical account management and cybersecurity and an eagerness to engage at the executive level, the role of Director of Technical Account Managers at Abnormal Security presents a significant opportunity. This position not only provides an avenue for your career advancement but also a chance to play a vital role in ensuring the resilience and success of customers through innovative technical solutions.

This job offer was originally published on himalayas.app