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The job title is Disability Customer Service Representative at Dane Street, a company known for its fast-paced, high-performance culture. This position primarily involves managing the intake of new cases and ensuring proper system drafting and setup. The role is critical for maintaining the efficiency and effectiveness of the case management process.
The Customer Service Representative has several key responsibilities that include:
Handling Receipt of New Cases: The CSR will intake new cases, verify all pertinent information, and document requests. They must draft the cases accurately into the Dane Street system called AccessDS. This may also involve working with clients to fill in any missing information that is crucial for processing claims.
Oversight of Cases: The CSR is responsible for monitoring and tracking cases to ensure all deadlines are met, a critical part of the role to maintain workflow.
Assignment of Cases: This role includes scheduling new cases for physicians based on various factors, including location, availability, and specific guidelines, ensuring that conflicts of interest are avoided.
Client Interaction: Regular updates to clients on their cases in progress form a significant part of the CSR's duties. Effective communication is essential, especially when clarifying referral information and ensuring that all necessary documentation is complete.
Dane Street has outlined certain qualifications and skills preferred for this position:
Education/Credentials: Ideally, candidates should have an Associate's Degree. This educational requirement demonstrates a foundational knowledge base for the role.
Relevant Job Experience: Previous business experience in a healthcare or insurance setting is preferred. Experience in such environments can significantly enhance a candidate's effectiveness in the role.
Skills/Competencies: Candidates must have good communication skills and a clear understanding of the business lines within the company. The ability to apply critical thinking, manage time effectively, and meet specific deadlines is crucial. Proficiency in computer literacy and typing skills is also required.
The job may involve physical demands such as lifting, bending, and prolonged periods of sitting while conducting computer work. Potential travel might also be needed depending on case demands. Clarity on these conditions is important for prospective candidates to assess their fit for the role.
Compensation for the Disability Customer Service Representative position ranges from $15.00 to $21.00 per hour. The starting salary can depend on various factors, including the candidate's previous experience, education, and specific skill set.
Benefits: In addition to competitive pay, Dane Street provides a comprehensive benefits package, which includes medical, dental, and vision coverage for employees and their families. Voluntary life insurance options are available for employees and their dependents. Other voluntary benefits such as hospital indemnity, critical illness, accident indemnity, and pet insurance plans are also included.
Employment Support: Employees receive free basic life insurance as well as short-term and long-term disability coverage. A favorable paid time off policy is provided to ensure employees have adequate time to recharge. Furthermore, there is a 401k plan with company matching to assist employees in planning for their future. To facilitate a better remote working experience, Dane Street provides necessary equipment and a media stipend.
Dane Street positions itself as an Inc. 500 Company that deals with high-volume insurance claims, processing over 200,000 claims annually for a variety of clients, including Workers’ Compensation, Disability, Auto, and Group Health carriers. The company emphasizes a collaborative work environment that values diversity and aims to foster inclusion amongst its employees.
In conclusion, the Disability Customer Service Representative at Dane Street offers a promising career opportunity for individuals who possess strong communication skills and relevant experience in a customer service role within a healthcare or insurance context. The role not only provides a competitive salary but also a comprehensive benefits package, making it an attractive option for job seekers in the customer service domain.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
