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The role of Disability & Leave Claims Manager at Voya Financial is crucial for the administration and management of disability and leave claims. This position requires a commitment to ensuring compliance with various federal and state regulations while providing exceptional customer service and managing a team of claims professionals. In an environment that fosters inclusivity and the pursuit of a better financial future, potential candidates can expect to make a substantial impact.
Voya Financial's mission is centered around fighting for everyone’s opportunity for a better financial future. The company emphasizes a collaborative culture where employees are encouraged to express their individuality, strive for a customer-centric approach, and continuously seek to improve processes. Commitment to the company’s vision involves understanding and valuing differences among employees to foster a rich workplace culture.
As the Disability & Leave Claims Manager, the responsibilities include:
Administration & Management: Ensuring all disability and leave claims adhere strictly to applicable federal and state regulations such as FMLA, ADA, HIPAA, and ERISA.
Team Leadership: Leading a team of claims professionals, providing necessary guidance, support, and development planning to ensure high-performance levels and alignment with Voya’s culture.
Decision-Making: Evaluating complex claims and situations, making informed decisions, and offering direction in managing disability and leave claims.
Customer Service: Delivering outstanding customer service, ensuring timely, transparent communication, and efficient resolution of claims.
Process Development: Developing, implementing, and adopting consistent claims policies and procedures for operational efficiency.
Partnership: Collaborating with stakeholders, including HR, legal, and operational teams to ensure an aligned approach to claims management.
Performance Monitoring: Tracking and reporting key performance indicators (KPIs) concerning claims management, providing insights for improvement.
Quality Assurance: Performing regular audits to spotlight process improvement opportunities and enforce necessary changes.
Continuous Improvement: Seeking technology and processes advancements for enhanced operational efficiency.
Resource Management: Managing workload and capacity for optimal resource allocation.
Industry Awareness: Keeping abreast of industry trends and regulatory changes that affect disability and leave claims management.
The following qualifications are essential for the Disability & Leave Claims Manager position:
A Bachelor’s Degree or equivalent experience.
A minimum of 5 years of experience in claims management, particularly in disability and leave management.
Previous experience in driving process improvement initiatives.
Strong ability to manage teams with at least 3-5 years of supervisory experience preferred.
Voya Financial is devoted to offering fair and equitable compensation, with an annual base salary range for this position set between $79,620 - $132,720 USD. The final compensation offered may vary based on an individual's geographic location, work experience, education, and skill level. The compensation package includes potential bonuses based on performance objectives. Benefits offered at Voya include:
Comprehensive health, dental, vision, and life insurance plans.
A 401(k) savings plan with generous company matching contributions (up to 6%).
A cash balance retirement plan funded by the employer.
Tuition reimbursement up to $5,250 per year.
Paid time off, including 20 days of PTO, nine paid holidays, and a flexible Diversity Celebration Day.
40 hours of paid volunteer time each calendar year.
Success in this role will heavily rely on the following critical skills defined by Voya:
Customer Focused: A strong drive to meet customer expectations and deliver unique solutions.
Critical Thinking: An adeptness at analyzing data to arrive at sound, well-reasoned solutions.
Team Mentality: An ability to partner effectively for driving common goals.
Business Acumen: Understanding of the financial services sector to make informed business decisions.
Learning Agility: Openness to new ideas and approaches to stay competitive.
Voya Financial is an equal-opportunity employer, providing equal chances for all qualified individuals irrespective of differences such as race, color, sex, national origin, religion, disability, or sexual orientation. They are committed to including all qualified individuals, ensuring that reasonable accommodations are provided when needed.
The position of Disability & Leave Claims Manager at Voya Financial is more than just a job; it's a commitment to championing financial opportunity and well-being for all. Candidates interested should possess a blend of strong management experience, effective decision-making abilities, and a passion for customer service, in a supportive and dynamic remote work environment.
This job offer was originally published on himalayas.app
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