Dynasticx LLC is hiring for the position of Guidewire .NET Product Support Analyst which is a full-time remote role. The main focus of this position is to provide essential technical support for Guidewire applications, ensuring optimal performance and smooth operation especially within the insurance sector. The analyst will act as the critical link between business users and technical teams, aligning the functionality of the applications with business needs.
Job Responsibilities
The responsibilities of a Guidewire .NET Product Support Analyst encompass several crucial areas:
Incident and Problem Management:
Provide first and second-line support for Guidewire applications, handling incidents, and fulfilling service requests promptly.
Diagnose complex technical issues, often involving .NET codebases, ensuring they are resolved efficiently.
Escalate more complicated issues to senior teams, maintaining proper documentation and follow-up procedures.
Conduct root cause analysis on recurring problems and implement solutions to prevent future occurrences.
System Monitoring and Maintenance:
Proactively monitor the health and performance of Guidewire applications.
Conduct routine maintenance activities, ensuring the systems are operational and optimized.
Collaborate with teams during deployment and management of application releases.
Configuration and Customization Support:
Support existing Guidewire configurations, including the necessary customizations.
Validate testing of new configurations, enhancements, and patches, providing recommendations for improvements based on performance metrics.
Data Analysis and Reporting:
Use SQL and data analysis tools to troubleshoot data-related issues, making reports and insights available on application performance and user activity trends.
Collaboration and Communication:
Work closely with business users and development teams to understand requirements and communicate effective solutions.
Clarify technical issues in a manner that is accessible to non-technical stakeholders, fostering team collaboration and knowledge sharing.
Documentation and Knowledge Management:
Create thorough documentation for support procedures and maintain a knowledge base, improving service capabilities and reducing resolution times.
Required Skills and Qualifications
Candidates for this role are expected to meet the following qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field; otherwise equivalent practical experience.
At least 2 years of experience in a similar application support or technical support role, particularly with Guidewire products.
Proficiency in the .NET framework (including C#, ASP.NET, etc.).
Hands-on experience with one or more key Guidewire products such as PolicyCenter, ClaimCenter, or BillingCenter.
Solid SQL skills for databases.
Familiarity with integration concepts and web services (both SOAP and REST).
Analytical thinking and superior problem-solving skills.
Strong communication abilities, both written and verbal, to translate complex issues into user-friendly language.
Ability to thrive independently while also working well in team environments.
Familiarity with IT Service Management tools such as Jira or ServiceNow is a plus.
Preferred Skills
While the following skills are beneficial, they are not strictly necessary:
Guidewire certifications.
Experience with GOSU and knowledge of cloud services such as AWS or Azure.
Background in Agile development methodologies.
Understanding of the Property and Casualty (P&C) insurance domain would be highly regarded.
Salary Information
The compensation for this role is competitive, with the rate set at $55 per hour on a C2C basis or $45 per hour on a W2 basis. This reflects the importance and demand for this expertise in the current job market. The long-term nature of the role also suggests potential for stability and growth within the company.
Conclusion
In summary, the Guidewire .NET Product Support Analyst position at Dynasticx LLC offers an exciting opportunity for individuals with a background in software support, particularly experienced in Guidewire and .NET technologies. The successful candidate will not only engage in critical support tasks vital to the smooth operation of applications but will also have the chance to advance their career in a supportive environment. Leveraging both technical and interpersonal skills, this role is ideal for someone with a passion for technology and problem-solving who thrives in a remotely-based position.
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
