Related keywords: remote job in texasremote job texastalent acquisition remote job
This page contains product affiliate links.
Penbrothers is a human resources and remote talent management partner based in the Philippines that is recognized as one of the fastest growing companies in the region. Specialized in connecting talent to global opportunities, they provide Filipinos with roles in high-growth startups and dynamic businesses while working from the comfort of their own homes.
The company's client is a men’s apparel brand devoted to producing high-quality clothing and accessories inspired by the spirit of Texas. Their mission is to highlight Texas values through stylish, comfortable, and durable products. A significant part of their revenue—about 70%—comes from e-commerce sales facilitated through their Shopify-hosted website. As the client continues to expand, there is an increased need for proficient support to ensure customer satisfaction with both products and service.
In this role, the E-Commerce Customer Support Specialist will be indispensable in delivering exceptional support mainly through email communication using a customer service platform called Gorgias. The specialist will take on a variety of responsibilities crucial for handling customer inquiries across different stages of the customer journey, ensuring that a high standard of service is maintained.
The job will involve several important duties:
Email Handling: Respond to customer inquiries promptly and professionally, ensuring excellent service.
Customer Support: Provide assistance to customers at various phases of their journey, including pre-purchase inquiries and post-purchase support, promoting a seamless experience.
Problem Resolution: Address customer concerns and resolve issues to ensure satisfaction and retention. This requires a proactive approach in understanding and reacting to customer needs.
Product Knowledge: Continuously update knowledge about the company’s products and services to give precise information and sound recommendations to customers.
Collaboration: Work with team members and third-party shipping companies to ensure effective communication and successful service delivery.
Flexibility: Adapt to changing workloads and new customer needs, being prepared to switch tasks as required within the service spectrum.
Candidates aspiring for this position should possess several key competencies:
Experience: At least three years of demonstrated experience in customer service, particularly within the e-commerce sector.
Gorgias Knowledge: Familiarity with the Gorgias platform is beneficial; however, it is not a strict prerequisite for the role.
Communication Skills: Strong verbal and written aptitude is essential for communicating effectively with customers and colleagues.
Problem-Solving: Candidates must showcase the ability to manage challenging customer situations while maintaining a calm, professional demeanor.
Flexibility: Adaptability to changes in processes, tools, and customer service demands will be necessary.
Remote Work Readiness: Success in a remote work setting requires excellent time management and task organization skills.
Customer Focus: A genuine desire to help people and provide superior customer experiences is essential.
Self-Motivation: An ability to work independently and take responsibility in a remote environment is highly valued.
Team Orientation: Despite the remote nature of the job, candidates should be proficient in collaborating effectively with a global team.
Proactive Mindset: Anticipating customer needs and proactively managing them is critical to ensure the best service possible.
Penbrothers leverages AI tools to streamline their hiring process, enhancing efficiency and ensuring a fair assessment of all applicants. Candidates who successfully navigate the initial evaluations can expect to encounter an AI Interviewer at some stage of the recruitment process. This mechanism is overseen by Human Talent Acquisition Experts who will guide applicants throughout their journey.
The role of an E-Commerce Customer Support Specialist with Penbrothers offers an excellent opportunity for individuals skilled in customer service, particularly those with experience in the e-commerce sector. The chance to provide meaningful customer interaction in a supportive, remote environment comes alongside the flexibility that remote work provides. Candidates considering this position should ensure they meet the outlined requirements and prepare for a tech-forward hiring process.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
