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Edari is actively seeking a ServiceNow Engineer for a full-time remote position. As one of the leaders in the technology sector, Edari offers their services to high-profile clients, specifically focusing on solutions within the ServiceNow platform. This engineer will work closely with a prominent client based in Dubai, a region known for its expanding tech industries. The role of a ServiceNow Engineer is integral as they will be responsible for not only designing and implementing solutions but also enhancing existing processes to ensure alignment with business objectives.
This position is structured as a contract role with an initial duration of 12 months, which can be renewed based on performance and project needs. The nature of the role requires the engineer to be proactive, innovative, and skilled in various technical aspects of ServiceNow. Applicants must have a substantial background and hands-on experience with ServiceNow in order to contribute effectively to the team and project goals.
The responsibilities of the ServiceNow Engineer include, but are not limited to:
Designing and implementing ServiceNow applications, workflows, and modules: This includes core functionalities such as Incident Management, Problem Management, Change Management, Configuration Management Database (CMDB), and Discovery.
Developing custom widgets and configuring the ServiceNow Service Portal: Engineers should have the capability to create tailored widgets and manage UI policies to optimize user experience on the ServiceNow Service Portal.
Managing IT Service Management (ITSM) and IT Infrastructure Management (ITIM) modules: This includes handling documentation across Incident, Problem, Change, Request, and Knowledge Management modules. In addition, experience with CMDB, Discovery, and Asset Management is critical.
Collaborating with stakeholders: An important aspect will be gathering initial requirements from various stakeholders, translating them into technical solutions that can be effectively implemented.
Integrating with third-party systems: Candidates will be expected to manage integrations leveraging REST and SOAP APIs and ensure continuity across platforms using configurations around MID Server.
Candidates applying for this role should meet the following criteria:
Minimum 5 years of hands-on experience with the ServiceNow platform: A robust background is essential to navigate and troubleshoot a variety of configurations and applications.
Strong understanding of ServiceNow architecture and module development: Candidates need a comprehensive grasp of how ServiceNow operates and is structured.
Familiarity with system integrations and web services: Experience with REST/SOAP APIs is highly desired, as integration will form a significant part of the engineer’s daily tasks.
Experience with Agile/Scrum methodologies: While not mandatory, familiarity with Agile or Scrum practices could prove beneficial in working within the team environment.
Strong communication and documentation skills: Clear communication with stakeholders is important, as is maintaining accurate documentation throughout various phases of project planning and execution.
Edari prefers candidates who can commence work immediately or within 30 days of accepting an offer. Prospective applicants looking to make their mark in a dynamic working environment should submit a resume along with their contact information to facilitate further discussions on the role.
After applications are submitted, Edari commits to reviewing profiles within 7 working days. Selected candidates will be contacted for a deeper discussion about their qualifications and the specifics surrounding the position.
Working for Edari allows for a remote arrangement, making it accessible to candidates globally, provided they can align with the operational requirements of supporting a client based in Dubai. Moreover, as this is a full-time commitment, candidates should be prepared for a structured work environment that emphasizes both collaboration and individual accomplishment.
Overall, this position is ideal for seasoned professionals looking to take their careers to the next level while working with a reputable organization. With a focus on innovative solutions and excellent service delivery, the ServiceNow Engineer role at Edari offers a chance not only to contribute to major projects in the tech industry but also to cultivate a rich skill set through diverse and challenging tasks.
This job offer was originally published on weworkremotely.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
