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The position available is for a Customer Service Executive at AnyVan, one of the largest and fastest-growing logistics companies in the UK, with a commitment to enhancing the moving experience through innovative technology. Founded in 2009, the company aspires to make logistics more efficient and environmentally friendly, having saved substantial carbon emissions while serving millions of customers across multiple countries, including the UK, Ireland, and parts of Europe.
As a Customer Service Executive, individuals will facilitate a multi-channel approach to customer interaction, managing inquiries through phone and digital platforms like WhatsApp. Key responsibilities include:
Handling and resolving customer queries effectively while maintaining positive relationships to reflect high Trustpilot ratings.
Ensuring customer waiting times are minimized, maximizing first-contact resolutions whenever possible, and meeting team objectives.
Utilizing strong active listening and questioning skills to assess and resolve customer inquiries appropriately.
Escalating complex or high-risk issues efficiently and keeping all stakeholders updated until resolution.
This role requires adaptability and efficiency in a fast-paced environment. The Customer Service Executive will also play a crucial part in maintaining customer satisfaction and loyalty.
To be eligible for this position, candidates must possess a variety of specific skills and experience:
A minimum of 3 years of experience in a call center customer service role.
A genuine passion for providing outstanding service and going the extra mile for customers.
Typing speed of more than 30 words per minute with a high degree of accuracy.
Proficiency in IT packages, particularly G-Suite, and comfort in dealing with digital services.
Ability to manage multiple tasks efficiently and meet targets in a dynamic atmosphere.
Strong written and verbal communication skills in both English and Spanish.
A proactive approach with excellent organizational skills and attention to detail.
The job also involves working shifts that cater to the Spanish-speaking market, typically from 3:00 a.m. to 12:00 p.m. or 5:00 a.m. to 3:00 p.m. from Wednesday to Sunday.
AnyVan promotes a vibrant culture based on inclusivity and diversity. They encourage applicants from varied backgrounds, with a commitment to ensuring that every individual is heard and valued. The company values teamwork and collaboration, celebrating victories and embracing challenges as a cohesive unit.
Their corporate values include:
Joining AnyVan means being part of a forward-thinking company dedicated to making a positive impact on the logistics and moving sectors.
Salary details for this role have not been explicitly provided in the job listing. However, prospective candidates can expect competitive compensation commensurate with their skills and experience level, reflective of the market standards for customer service roles in the Colombian region.
Candidates who meet the outlined requirements and are enthusiastic about the customer service industry are encouraged to apply. AnyVan seeks individuals who are eager to contribute to an enthusiastic and high-performing team that values personal and professional growth. Those interested should prepare to demonstrate how their experience aligns with the role in addition to their motivation for providing excellent customer service.
Overall, the Customer Service Executive position at AnyVan presents an exciting opportunity for individuals with a solid background in customer service, particularly those fluent in both English and Spanish. It offers a chance to be part of a rapidly growing company that prioritizes both customer satisfaction and employee development while making strides toward sustainability within the logistics industry.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
