Enterprise Architect - MS D365

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Overview of the Position

The position of Enterprise Architect at TTEC Digital is a significant role that plays a crucial part in leading large enterprise transformation engagements. The role is not merely technical; it involves a blend of strategic vision, governance, and architecture to deliver optimal solutions across multiple workstreams while tackling client business challenges. The Enterprise Architect will utilize their expertise to fortify TTEC Digital’s relationships with clients by promoting a great customer experience that is ultimately anchored in worker satisfaction.

Responsibilities

Client Engagement

• The Enterprise Architect plays a pivotal role in actively engaging with clients, working closely with sales and delivery teams to create compelling proposals.

• The architect must clearly articulate technical concepts, ensuring understanding to facilitate informed decision-making among stakeholders.

• A trusted advisor, the Enterprise Architect needs to establish credibility with executive-level management at client organizations, guiding them as a partner.

Project Delivery

• This role includes leading complex functional discussions about enterprise-scale projects, helping to elicit, design, and scope functional requirements.

• The architect will decompose intricate requirements into manageable tasks while providing accurate effort estimations.

• An essential aspect of the job is delegation—effectively assigning tasks to team members and overseeing the delivery of multi-workstream enterprise projects.

Expertise Development

• The Enterprise Architect will document requirements effectively to ensure that distributed teams have the clarity needed to work independently.

• Furthermore, they are is expected to review the work of others to ensure completeness and clarity.

Required Skills and Qualifications

Professional Experience

The ideal candidate for the Enterprise Architect role should have substantial professional experience, specifically:

• At least 5 years of experience with Agile delivery, demonstrating a clear understanding of whether a project should utilize Agile, traditional/waterfall, or a hybrid approach.

• A proven track record leading consulting projects in enterprise settings with significant experience in Microsoft D365, including:

  • Implementing and customizing Microsoft D365 Customer Engagement (CE)
  • Implementing Microsoft Dynamics CRM
  • Migrating and integrating systems to/from D365
  • Configuring Power Platform tools, including Power Automate, Power BI, and PowerApps

Certification and Skills

• Candidates should possess four or more Microsoft D365 certifications and demonstrate a continuous commitment to learning and self-improvement.

• Additionally, they should showcase the ability to write complex data queries or low-code routines.

  

• As a thought leader, candidates must exhibit strong problem-solving capabilities, consistently owning problems and deploying proactive solutions across varying project types and complexities.

Salary and Benefits

TTEC Digital offers a competitive salary range for this position, with an anticipated range between $180,000 and $210,000. This compensation will vary based on factors like geographical location, experience, and skill sets. The role is also eligible for an annual incentive program, enhancing the overall compensation package.

The benefits for this position are quite extensive, including:

• Medical, dental, and vision insurance
• Tax-advantaged healthcare accounts
• Paid Time Off (PTO) and wellness time off
• Financial and income protection benefits

Company Overview

About TTEC Digital

TTEC Digital, previously known as Avtex, has established itself as a leader in customer experience transformation. Boasting over 1,700 employees, the company focuses on delivering cutting-edge solutions that prioritize the customer experience. TTEC’s commitment is to innovative and impactful digital solutions spans over eight decades, contributing to a diverse and flourishing work culture.

With accolades such as Microsoft’s Inner Circle Award and designations as a partner of the year across various Microsoft Dynamics 365 practices, TTEC Digital is well-regarded in the technology space. The company employs a holistic approach to problem-solving, combining expertise from engineers, developers, and solution architects to craft effective customer experiences.

Commitment to Diversity and Inclusion

TTEC proudly states their status as an equal-opportunity employer. The company actively promotes a culture of inclusion and diversity, striving to reflect the communities they serve and creating an environment where all employees can thrive.

Conclusion

The Enterprise Architect role at TTEC Digital represents an excellent opportunity for professionals looking to make a significant impact in enterprise architecture and transformation. With a strong emphasis on customer experience, project leadership, and a focus on cutting-edge solutions, this position is ideal for candidates who thrive in a collaborative, dynamic, and technology-focused environment. Interested candidates are encouraged to apply, even if they do not meet every desired qualification.

In summary, this role not only offers a chance to work at the cutting edge of technology and customer experience but also comes with a competitive salary, top-notch benefits, and a strong organizational commitment to a diverse workforce.

This job offer was originally published on himalayas.app