Enterprise Customer Success Manager

Related keywords: account executive remote jobaccount manager remote jobcustomer success manager remote job

Job Overview

The position of Enterprise Customer Success Manager at Datadog is geared towards creating strong, proactive relationships with key customers in Thailand. The focus is on customer success, ensuring that clients maximize the benefits of Datadog’s products, thereby driving new product attachment. The role requires high levels of engagement, understanding customer needs, and advocating for the customer within the organization.

Responsibilities

As an Enterprise Customer Success Manager, the job responsibilities include:

• Partnering with the Enterprise Account Executive and Solution Engineering teams to guide new customers through onboarding, training, and adoption processes.
• Building relationships with customers to foster loyalty and advocacy within their organizations.
• Collaborating cross-functionally with internal teams (such as sales, support, product, and finance) to address customer needs and challenges.
• Managing the onboarding process effectively to ensure a smooth integration of Datadog’s service into the customer's operations.
• Monitoring and analyzing product usage to identify renewal risks and opportunities for growth or contract optimization.

Required Skills

Candidates for this position are expected to possess the following skills and experience:

• A customer-centric mindset with over 3 years in a Customer Success or Account Management role.
• Capability to handle a broad portfolio of accounts, especially with large enterprise clients.
• Familiarity with Fortune 1000 companies and global brands across various industries.
• Excellent communication skills, attention to detail, and the ability to tailor messages to different audiences, particularly CTOs, VPs of Engineering, and DevOps professionals.
• Experience in the B2B tech sector or with SaaS companies.
• Fluency in Thai for effective communication with customers, along with a good command of English for internal company communications.

Travel Requirements

This role may require occasional travel for customer onsite visits and participation in events, ensuring that the successful candidate can meet face-to-face with clients as needed.

Benefits and Growth Opportunities

Datadog offers a variety of benefits aimed at professional development and employee wellness, including:

• Comprehensive onboarding and sales training programs, including methodologies like MEDDIC and Command of the Message.
• An inclusive company culture that promotes participation in various Community Guilds.
• A mentoring and buddy program that facilitates in-house networking.
• Continuous professional development opportunities are available, along with product training to help employees stay ahead.
• Stock equity options (RSU), as well as an employee stock purchase plan (ESPP).
• A generous and competitive benefits package tailored to the country and employment type.

Company Overview

Datadog is recognized as the leading observability and security platform tailored for the AI era. It provides businesses with comprehensive visibility across their technology stacks, making it possible to manage complex infrastructures efficiently. The platform integrates applications, infrastructure, data, models, and security into a singular environment, leveraging AI to proactively identify and resolve issues to improve customer experience. Trusted by Fortune 500 companies and other high-growth AI enterprises, Datadog is committed to facilitating rapid and informed decision-making.

Employment Policy and Culture

Datadog stands firm on its commitment to equal employment opportunities for all applicants. The organization emphasizes inclusivity and diversity, welcoming applicants no matter their race, color, ancestry, religion, gender, sexual orientation, or disability status. This commitment extends even to those with prior criminal histories, ensuring fair evaluation processes.

Furthermore, Datadog is dedicated to making its hiring process accessible to everyone, offering resources for individuals who may require assistance. Privacy and AI-related policies are also clearly outlined to maintain transparency regarding applicant data.

Conclusion

The role of Enterprise Customer Success Manager at Datadog offers an exhilarating opportunity, especially for candidates confident in their ability to strengthen customer relationships and drive product engagement in a thriving tech environment. With robust support for personal and professional development alongside a strong corporate culture, this role promises to not only enhance the careers of its occupants but also contribute significantly to the success of Datadog’s customers in Thailand.

This job offer was originally published on jobicy.com