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The EUX I Engineer position is offered by Blue Mantis. This is a full-time remote role specifically for individuals located in the United States. The primary focus of this position is to provide technical support and assistance to end-users, ensuring efficient operation and resolution of issues.
The working hours for this position are set from 12AM to 9AM, Saturday through Wednesday. This schedule may appeal to those who prefer working during off-peak hours or are accustomed to overnight shifts.
As an EUX Engineer, you will be engaged in various responsibilities that are concentrated on delivering substantial assistance to end-users across different platforms. The essential job functions include:
Problem Resolution: Resolve problems reported through phone calls, web tickets, or direct escalations. You will be expected to provide first and second-level contact for customer issues.
Documentation Updates: Maintain and update Help Desk Documentation and knowledgebase articles, ensuring that the information is current and informative for future reference.
Ticket Management: Acknowledge incoming Help Desk web tickets and work on them as per the Service Level Agreements (SLA). Create tickets and return calls promptly, ensuring effective communication with customers.
Client Interaction: Perform tasks related to client assignments and manage various projects as instructed by management.
There’s also a requirement for travel to remote sites, approximately once a week, which should be within an hour from your home. This could offer variety in work and help build relationships with clients directly.
The job demands specific technical skills and experience. Applicants should have the following:
Additionally, proficiency in the following areas is preferred:
While not mandatory, experience with Azure/EntraID, Active Directory Administration, and Autopilot/Intune is a plus, presenting an opportunity for candidates who wish to stand out.
Working in such a role at Blue Mantis allows for continuous improvement in both technical and soft skills. As you tackle various customer issues, you will inherently gain more knowledge about IT environments, customer service practices, and potential pitfalls, enhancing your skill set for future roles in IT support.
Salary details for this position have not been explicitly defined in the job listing. It is indicated that compensation will depend on various factors such as market conditions, individual skills, and experience levels. This can suggest a level of negotiation potential upon interview engagement, allowing candidates to inquire about salary ranges during the application process.
Blue Mantis is committed to maintaining an inclusive workplace environment and considers all qualified applicants regardless of race, color, religion, gender identity, or disability status. They uphold attention to eliminations of biases in hiring practices and seek to accommodate those with disabilities.
It is important for applicants to take note that third-party agencies or unsolicited candidates won’t be considered. Candidates should be direct in their engagement with Blue Mantis for opportunities in this position.
The EUX Engineer role at Blue Mantis is an excellent opportunity for those looking to excel in an IT support environment while working in a flexible, remote setting. The dedicated working hours, focus on problem resolution, and the chance to improve skills in a supportive team make this position appealing to many potential candidates. If you thrive in a dynamic and challenging environment and are equipped with the requisite technical skills, this could be the right opportunity for you.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
