Experienced Commercial Collector Specialist

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Overview of ARMStrong Insurance Services

ARMStrong Insurance Services is recognized as a leader in debt recovery and financial solutions, operating with a proven record of excellence. For decades, the company has served businesses across various industries, offering effective B2B collections and customized debt recovery solutions. ARMStrong proudly owns multiple expert subsidiaries, including Brown & Joseph, Paragon, NEIS, and SubroIQ, each specializing in different facets of debt management and financial services.

Position Details

The job opening is for an Experienced Commercial Collector Specialist. This full-time role is vital as ARMStrong continues to expand its team, particularly within their collections department. The position will involve various responsibilities centered on collecting outstanding balances from clients, maintaining strong relationships through effective communication and negotiation, and providing necessary documentation to resolve invoice disputes.

Job Responsibilities

The key responsibilities for the Collections Specialist include:

• Making a minimum of 80 outbound/inbound calls.
• Negotiating for full payments or securing agreeable payment arrangements to settle dues.
• Creating a sense of urgency for non-paying debtors.
• Collaborating closely with Client Support Representatives to help resolve any disputes.
• Maintaining a positive and respectful attitude while interacting with debtors and peers.
• Upholding a strong work ethic and demonstrating integrity.
• Effectively managing time to prioritize tasks.
• Maintaining professionalism and exceeding monthly quotas for calls and activities.

Required Skills and Qualifications

To qualify for the position, candidates should possess the following:

• Preferred experience in collections, sales, telemarketing, customer service, or call center environments.
• Basic proficiency in Microsoft Office and data entry; strong computer skills, particularly in Excel, are preferred.
• A critical thinking mentality alongside adequate math and writing skills.
• Familiarity with Salesforce is a plus.
• Excellent attention to detail and a goal-oriented approach.
• Ability to de-escalate tense situations through strong interpersonal, communication, and organizational skills.
• A dependable work ethic to confidently handle responsibilities associated with collecting debts.

Compensation and Benefits

The salary for this position ranges from $17 to $19 per hour, along with opportunities for commission and bonuses. Employees can expect:

• A benefits package that includes health, dental, vision, life, and disability coverage options.
• A 401(k) retirement plan with company matching.
• Generous paid time off, starting at 18 days per year.
• Paid holidays immediately upon hiring, including seven standard holidays and two floating holidays of the employee's choice.

Equal Opportunity Employment

ARMStrong Insurance Services strongly values diversity and does not discriminate based on various protected characteristics. They are committed to providing equal opportunities to employees and applicants, regardless of race, color, religion, marital status, age, national origin, physical or mental disabilities, and other similar factors.

Conclusion

For job seekers passionate about collections and looking for a full-time position within a supportive and growing environment, the Experienced Commercial Collector Specialist role at ARMStrong Insurance Services presents an excellent opportunity. With competitive pay, comprehensive benefits, and a strong team culture, applicants are encouraged to apply as they look forward to welcoming new members into their workforce.

This job offer was originally published on himalayas.app