Field Director Services - Long Island

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Overview

The Field Director Services position at Home Depot U.S.A., Inc. in Long Island is a leadership role aimed at overseeing a diverse team of field associates. This role is designed for experienced professionals who are capable of driving profitability and enhancing customer service experiences across a multi-district geographical services area.

Position Purpose

The Field Director Services (FDS) is responsible for managing a team that includes roles such as District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM). The main focus of the FDS is to foster a collaborative environment where the team can work effectively towards achieving key business objectives including pipeline management, customer conversion, and provider management, all while ensuring profitability. Moreover, the FDS is tasked with delivering an exceptional installation experience for Home Depot customers.

Key Responsibilities

The role encompasses several responsibilities critical to the success of the Home Services strategy:

Cross-Functional Collaboration:

• Engage regularly with field leadership across various teams to ensure effective connectivity and collaboration. This accounts for about 15% of the role's responsibilities.

Services Leadership:

• Focus on achieving profitability targets for the designated geographic area. This includes ensuring sales targets are met or exceeded and addressing escalated customer issues alongside field leadership. This is the most significant aspect of the role, accounting for 65% of responsibilities.
• Lead and mentor field associates, enhancing their selling and operational skills through targeted education and motivation.
• Analyze multiple metrics related to sales, finances, and operations to identify opportunities for improvement.
• Implement strategies to ensure compliance with safety standards and improve the overall customer experience.

Talent Management:

• Devote 20% of your time to talent management by optimizing team dynamics and ensuring equal employment opportunities. Managing a diverse team of field associates and focusing on retention and talent development will be key.

Direct Manager/Direct Reports

The Field Director Services role typically reports to the Senior Director Services and has six direct reports. This highlights a significant leadership role within the company's operations structure, with the ability to influence decision-making and strategic direction.

Travel Requirements

Candidates for this position should expect to travel overnight more than 50% of the time, indicating that this role will require significant commitment and availability.

Physical Requirements

The role demands physical agility, requiring intermittent periods of continuous physical exertion such as walking, standing, and lifting equipment.

Working Conditions

While primarily in a comfortable environment, individuals may encounter moderate physical discomfort due to dust and fumes, typical of operational oversight in the home improvement industry.

Minimum Qualifications

• Must be 18 years of age or older and legally authorized to work in the United States.
• Candidates should demonstrate a solid proficiency in predictive modeling, data mining, and data analysis, paired with relevant professional experience in home services or sales operations.

Preferred Qualifications

While the minimum requirements set a solid foundation, preferred candidates will bring additional skills:

• Strong ability to interpret and draw conclusions from financial documents.
• Excellent written and verbal communication skills.
• People management experience with teams across multiple locations.
• Proven ability to drive strategy and manage change.
• Familiarity with new technologies applicable in business contexts is also desirable.

Education Background

• A bachelor's degree or equivalent in a related field is typically required, with preference given to those applicants having this level of education.

Salary Range

For potential candidates, notably in California, Colorado, Connecticut, Rhode Island, Nevada, New York City, and other select areas, the pay range for this role is estimated between $120,000 - $150,000 annually. This competitive salary reflects the demand for skilled leadership in the operational aspects of home improvement services.

Required Skills

Key skills for candidates seeking this position at Home Depot include:

• Ability to build effective teams and foster collaborative environments.
• Strong planning and alignment capabilities.
• Exceptional communication skills, centering on effective customer focus.
• Commitment to developing talent within the team, ensuring ongoing success alongside organizational growth.

Opportunities for Job Seekers

This role is ideal for individuals looking to grow within a large organization with a strong focus on customer service and operational excellence. Candidates can expect a work environment that not only encourages individual expression but also aims to go beyond traditional roles to embrace broader workplace values and initiatives.

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