Field Operations Technical Program Manager

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Job Overview

The position of Field Operations Technical Program Manager at Kargo represents an opportunity to contribute to the logistics sector by integrating advanced technology in freight management. Kargo’s mission involves bridging the physical and digital aspects of freight, aiming to foster a safer and more efficient logistics future through smart infrastructure advancements.

Company Mission

Kargo focuses on creating a seamless connection between freight operations and digital management systems. The company develops a loading dock sensor platform that verifies incoming and outgoing freight, utilizing data analysis for improved dock management, supplier transitions, and real-time material flow monitoring.

Responsibilities

The Field Operations Technical Program Manager has a variety of critical responsibilities in the role, including:

• Planning and Coordination: Plan, schedule, and coordinate installations, upgrades, and service visits at customer sites.

• Deployment Leadership: Lead the deployment of hardware systems, collaborating closely with field technicians, contractors, and customer teams.

• Site Evaluation: Review site surveys, assess mounting locations, and identify any constraints regarding power and network, documenting all installation requirements.

• Technical Support: Serve as the primary technical responder for on-site issues, escalating problems to the relevant technical teams as necessary.

• Diagnosis and Troubleshooting: Diagnose mechanical, electrical, optical, or network-related problems in devices, ensuring prompt resolution to minimize downtime.

• Field Reliability Improvement: Identify recurring issues in the field, driving root-cause analyses to enhance reliability.

• Collaboration with Teams: Work with Sales and Executive teams on timelines and customer expectations to ensure preparedness for installations.

• Remote Customer Coordination: Manage communication with customers to establish installation schedules, maintenance visits, and provide timely status updates.

• Documentation: Maintain detailed installation documentation and troubleshooting guides while tracking deployments and issues using tools like Jira.

• Process Improvement: Continuously refine installation workflows and operational processes to maximize efficiency and effectiveness.

Travel and Flexibility

The role requires substantial travel, up to 50%, with the need for short-notice trips. Additionally, applicants should be prepared for non-standard work hours, including nights, weekends, and holidays, particularly when customer access or operational demands necessitate it. A comfort level in industrial environments such as warehouses, docks, and cold storage facilities is essential, given the nature of the work.

Required Skills

Educational Background

The ideal candidate should possess a Bachelor’s degree in a technical discipline, such as engineering, robotics, or computer science.

Experience

Applicants should have a minimum of 3 years of experience in supporting, deploying, or maintaining industrial equipment or automation hardware. Key relevant experiences include:

• Managing multiple projects, assets, and issues simultaneously.
• Strong hands-on troubleshooting skills across mechanical, electrical, and optical systems (experience in all three is preferred).
• Familiarity with command-line tools (Linux CLI, PowerShell, SSH, etc.).
• Prior experience working in industrial or factory settings.
• Experience in deploying networked IoT or computer vision systems in the field is advantageous.
• Familiarity with project management tools like Jira is a plus.

Additional Qualities

Comfort in a startup environment, which involves adapting to evolving tools and processes, is advantageous for potential candidates. Strong communication and organizational skills are necessary for proper coordination with contractors and customers.

Inclusivity Commitment

Kargo prides itself on being an equal opportunity/affirmative action employer. It is committed to fostering an inclusive and diverse workplace, where all qualified candidates receive consideration irrespective of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other protected statuses. The company also welcomes applicants with criminal histories, following the applicable legal guidelines.

Conclusion

The role of Field Operations Technical Program Manager at Kargo offers not only a competitive and challenging work environment but also the chance to significantly impact the logistics sector. If you meet the above qualifications and are ready to contribute to innovative solutions in a rapidly evolving industry, this opportunity at Kargo could be the right fit for you.

This job offer was originally published on himalayas.app