Field Service Engineer – South Germany / DACH – Servicetechniker im Außendienst

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Introduction

Azenta Life Sciences is looking for a Field Service Engineer to join their Sample Management Solutions (SMS) Team in South Germany. This role emphasizes customer service and proactive problem-solving, making it an exciting position for engineers looking to impact scientific progress positively. The company prides itself on innovation and encourages its employees to think outside the box.

Job Description

As a Field Service Engineer, the primary responsibility is to deliver both routine and emergency technical services at customer locations. This comprises a variety of tasks such as installation, upgrades, repairs, and preventive maintenance of Azenta's equipment and systems. The role also involves working with cutting-edge technologies in environments that require low temperatures, such as automated storage systems and transport robots. Engineers will be responsible for a wide range of biowissenschaftlichen (life sciences) and industrial equipment.

Responsibilities include:

1. Resolving customer issues and adhering to service agreements at customer sites in Germany or other European locations.
2. Conducting maintenance activities, software and hardware installations, upgrades, diagnostics, repairs, and preventive maintenance.
3. Analyzing issues, investigating root causes, and reporting corrective actions while monitoring system performance.
4. Providing operational support for customer-managed samples and assisting with the transition from non-automated to automated systems.
5. Collaborating with global teams to complete assignments and preparing reports, such as service and status updates.
6. Being ready to respond to equipment failures or escalations as needed, maintaining rental equipment, and supporting administrative tasks such as cost estimations.

Required Qualifications

Candidates interested in this position should possess the following qualifications:

• A completed vocational training or bachelor's degree in engineering or a related field.
• Practical experience in servicing or building electrical installations and machinery, preferably in automation systems.
• Strong knowledge of electrical and mechanical safety protocols.
• Proficiency in German and English (company language is English).
• Experience in troubleshooting equipment failures using systematic and comprehensive methods.
• A valid driver's license (automobile).
• Good computer skills, including knowledge of Windows/DOS operating systems.
• Willingness to travel frequently both domestically and internationally, including weekends or holidays as necessary.
• Flexibility to take on on-call duty for remote troubleshooting.

Soft Skills

In addition to technical qualifications, the ideal candidate should demonstrate:

• Discretion and sound judgment.
• Excellent communication skills with a strong ability to interact with customers.
• Capability to work independently and manage issues effectively.
• The ability to think critically and prioritize business needs.

Desired Experience

While not mandatory, the following are considered advantageous:

• Experience in the maintenance or construction of refrigeration systems.
• Familiarity with Oracle systems.
• Residence in the South Germany area, ideally with convenient access to highways and airports.

Benefits

Azenta Life Sciences offers a supportive work environment that facilitates personal and professional development. The company is committed to giving back to the community by contributing to groundbreaking scientific advancements and therapies. Specific benefits include:

• Positive corporate culture and teamwork across all locations.
• Opportunities for individual development of international competencies and language skills.
• A company vehicle or alternative vehicle allowance.
• A balanced work-life with 30 days of vacation provided annually.
• Partnership with pme Familysupport, aiding employees in personal matters.
• Additional perks such as stock programs, life insurance, pension schemes, profit-sharing, paid leave for when a child is sick, and access to an online shopping platform for corporate benefits.

Application Process

Candidates interested in this position are encouraged to submit their application materials in English. Azenta is an Equal Opportunity Employer, considering candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. If any applicant cannot complete an application or respond to a job opening due to a disability, they should reach out to Recruiting@azenta.com for assistance.

In summary, the Field Service Engineer role at Azenta Life Sciences is more than just a job; it is an opportunity to be a part of a company that stands at the forefront of scientific advancement by providing technical services and support for various advanced technologies that play a significant role in research success and medical innovation.

This job offer was originally published on himalayas.app