(Fluent English) Technical Support Consultant (remotely)

Related keywords: customer care remote jobremote job worldwideremote job international

Job Overview

The role of a Technical Support Consultant at SupportYourApp offers an exciting opportunity for tech enthusiasts to engage in the world of industry-leading SaaS, Software, or Hardware solutions. This position allows you to work in a multicultural and multilingual environment from the comfort of your home office, enabling you to unlock your potential while mastering new skills and taking on challenging goals with a focus on People First management.

Responsibilities

As a Technical Support Consultant, you will be expected to provide exceptional support via email, addressing a variety of customer inquiries and issues. Your primary responsibilities will include:

• Resolving technical issues related to operating systems, email systems, and other product-related queries.

• Assisting customers with onboarding, billing inquiries, refunds, and general account management.

• Building and maintaining positive and long-lasting relationships with customers.

• Meeting team KPIs and maintaining up-to-date knowledge of constantly evolving technology.

• Working closely with customers’ sensitive information while ensuring security and compliance.

• Applying the latest customer happiness practices and using your knowledge of the client's products and services.

• Collaborating with developers and other departments within various IT companies.

Required Skills

For candidates aspiring to excel in this role, the following skills and qualifications are necessary:

• Fluent English skills, with a proficiency level of at least C1 for both spoken and written communication.

• Previous experience in technical support, showcasing your ability to resolve customer issues efficiently.

• A solid understanding of operating systems, email systems, and related technologies, showing comfort with technology and the eagerness to learn new tools.

• A KPI-driven mindset and familiarity with performance metrics.

• Hands-on experience with a CRM system, preferably Zendesk.

• A positive and responsible attitude, demonstrating patience and resilience when dealing with complex cases or challenging customers.

• Access to a personal laptop or computer, with a minimum of 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

  

Work Schedule

The position is structured around a fixed schedule from Monday to Friday, specifically from 3 PM to 11 PM CET. This ensures a work-life balance suitable for individuals looking to maintain a personal routine while working.

Benefits and Perks

SupportYourApp provides a comprehensive benefits package that includes:

• Fully remote work opportunity, allowing maximum flexibility.

• An inclusive international environment where cultural diversity is celebrated.

• Competitive compensation in USD.

• Good bonuses for referring friends, which promotes a collaborative workplace.

• Paid intensive training and a probation period to ensure you are well-prepared for your responsibilities.

• Supportive management that is interested in personal growth and fosters long-lasting cooperation.

• Opportunities for self-development, creating a thriving environment for career advancement.

Note: Certain benefits may vary depending on the terms of your engagement; independent contractors may not be eligible for all perks.

About SupportYourApp

SupportYourApp is a Support-as-a-Service company that specializes in providing secure technical, customer support, and customer experience services to tech companies across the globe. Established in 2010, SupportYourApp caters to a dynamic clientele from over 30 countries and communicates in over 60 languages.

The company has made significant strides in becoming an industry leader in premium outsourced customer support, with a presence in 8 hubs worldwide. Their philosophy is centered on treating their team with care and offering an individual approach, ensuring a wholesome positive experience.

SupportYourApp values diversity and is committed to welcoming candidates from various backgrounds and experiences, reinforcing their status as a multinational company with unbiased practices.

Conclusion

This Technical Support Consultant position offers an incredible opportunity for tech-savvy individuals who excel in customer service and are looking for a flexible work arrangement. With competitive compensation, a clear path for career development, and the chance to grow in a supportive and inclusive environment, this role at SupportYourApp is a remarkable option for job seekers in the tech support sector.

This job offer was originally published on himalayas.app