The position available is for a Customer Support Consultant who is fluent in both German and English. If you have a passion for technology and customer service, this role offers a fantastic opportunity to work with one of the world's leading companies in the SaaS, software, or hardware solutions industry. The successful candidates will engage with customers in a multicultural and multilingual environment while enjoying the advantages of remote work.
As a Customer Support Consultant, you will be entrusted with a variety of tasks designed to enhance customer satisfaction and ensure efficient service delivery. The core responsibilities include:
Providing exceptional customer support via email.
Processing account-related actions such as freezes and wage garnishments in a compliant manner.
Offering detailed information on loan terms, account specifics, and relevant legal matters.
Managing tickets and workflows with tools such as Zendesk and Jira.
Maintaining clear and organized documentation for all cases.
Collaborating with different internal teams to facilitate effective resolution of customer issues.
Adhering to team KPIs.
Keeping up to date with the latest technology trends.
Safeguarding customer sensitive information.
Implementing contemporary practices that enhance customer happiness.
To be considered for this role, candidates must possess a specific set of skills that highlight their qualifications:
Proficiency in both English and German (C1 level in both spoken and written).
Experience working in customer support.
Familiarity with banking, legal, or financial services is preferred.
Solid understanding of GDPR and data privacy standards.
Ability to effectively utilize tools like Zendesk and Jira.
Strong analytical and research skills.
Keen attention to detail, especially while handling sensitive information.
A positive demeanor and a responsible attitude.
A personal computer (minimum of 8GB RAM) and reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).
While not mandatory, the following qualifications would be of great advantage for applicants:
Experience using Confluence.
Previous work experience in regulated environments.
SupportYourApp provides several benefits aimed at promoting work-life balance and personal development:
A fixed work schedule from 9 AM to 6 PM CET.
Fully remote work opportunity.
An inclusive international working environment.
Competitive compensation in USD with bonuses for referring friends.
Paid intensive training and probation period.
Responsive management that is interested in employee growth and cooperation.
Opportunities for self-development within the company.
It is essential to note that some benefits may vary based on the specific terms of engagement, as employees may have different eligibility criteria compared to independent contractors.
SupportYourApp is an established Support-as-a-Service company, delivering secure technical, customer support, and customer experience (CX) services to tech companies worldwide. Founded in 2010, the firm has evolved into a leader in premium outsourced customer support, establishing a global presence with eight hubs around the globe. Not only does the company work with clients from over 30 countries and speak over 60 languages, but it also upholds a people-first management approach. The company is known for treating its team with care and an individualized approach, which contributes to a healthy and positive work culture.
This role represents an excellent opportunity for a bilingual individual looking to make a significant impact in the technology sector. If you meet the qualifications and are excited about joining a dynamic team, applying for the Customer Support Consultant position at SupportYourApp could be your next big step. Candidates are encouraged to send their CVs in English, highlighting their relevant skills and experience.
This job offer was originally published on himalayas.app
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