Forward Push Law Firm Marketing is actively seeking a Client Success Manager who can build and manage client relationships from start to finish. This position is entirely remote and offers the opportunity to contribute significantly to the growth and satisfaction of law firm clients across various locations. You will effectively serve as the primary point of contact for assigned client accounts, ensuring clear communication and the delivery of high-quality experiences.
Key Responsibilities
In this role, you will take on several important responsibilities that will not only enhance the company's client relations but also contribute to its overall service quality. Your responsibilities will include:
Serving as the primary point of contact for all matters related to assigned client accounts.
Building and maintaining long-term client relationships through consistent communication.
Leading onboarding sessions for new clients and conducting monthly review calls.
Clearly articulating digital marketing strategies and results, making them accessible to law firm clients.
Proactively managing client expectations and addressing any concerns that may arise.
Balancing client requests while ensuring compliance with the agreed scope and goals of growth programs.
Collaborating closely with internal teams to ensure successful and timely delivery of services.
Translating client discussions into actionable internal items, ensuring clear communication within the organization.
Supporting various account-related tasks, including reporting and data entry.
Participating in internal initiatives aimed at supporting client retention and agency growth.
Ideal Candidate Profile
This position is designed for someone who enjoys taking ownership of client relationships and has a strategic approach to managing them. The ideal candidate must possess the following attributes:
Enjoys owning client relationships and has the confidence to manage independently.
Proficient in explaining marketing strategies and outcomes to non-technical clients.
Organized and able to juggle multiple clients and priorities efficiently.
Thrives in a fast-paced, remote, collaborative environment.
Qualifications and Requirements
To qualify for this position, candidates should have a blend of education and experience that demonstrates their capability in client success and digital marketing. Key qualifications include:
A minimum of 3 years of experience as a Client Success Manager in a digital marketing agency.
Background in handling law firm clients is preferred but not mandatory.
A solid understanding of various digital marketing strategies, including SEO, PPC, and social media marketing.
Proven ability to convey marketing strategies and results clearly and concisely.
Familiarity with tools such as Search Atlas, SEMrush, or Ahrefs is advantageous.
Experience using Google Analytics and Google Search Console.
Excellent communication skills, both written and verbal, with a keen attention to detail.
Ability to generate marketing prompts and ideas, demonstrating creativity in problem-solving.
Self-starter attitude with the capability to work independently with minimal supervision.
Must be able to work during U.S. East Coast working hours.
Why Join Forward Push?
Join a fully remote team, allowing you the flexibility to work from anywhere.
Work in a supportive and growth-oriented environment that encourages career development.
Seize the opportunity to make a visible impact within the company and with clients.
Collaborate with a team that values creativity, results, and teamwork.
Application Process
If you are interested in applying, you are required to send an email that contains your resume and a video ranging from 3-5 minutes. In this video, you should cover:
Your relevant experiences in client handling.
Your approach to client communication and relationship management.
An example of a situation where you successfully managed client expectations.
This position offers both the opportunity for tremendous personal growth and the chance to make a substantial impact in the digital marketing space, particularly for law firms. If you possess the skills and experience required and are excited about being part of Forward Push's mission, consider applying today!
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
