Fraud Analyst (Hiring Immediately)

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Job Overview

The position of Fraud Analyst at Radancy - UK in London is a full-time role primarily focused on detecting and preventing fraudulent activities within customer accounts. This position is crucial for the organization's efforts to maintain a secure environment for their customers while also enhancing operational processes in fraud management.

Key Responsibilities

As a Fraud Analyst, you will be responsible for monitoring customer accounts to identify suspicious or fraudulent activities. Your role will involve:

  • Executing customer query support, including inquiries related to credit cards and case resolution for suspected fraud.
  • Collaborating with various internal stakeholders, such as project teams and law enforcement agencies, for complex fraud cases.
  • Developing and implementing effective fraud prevention strategies and procedures, leveraging appropriate tools and technologies to minimize risk.
  • Supporting teams in business operations related to risk management, compliance, and customer care as needed.
  • Monitoring financial transactions and conducting thorough investigations into fraud incidents, ensuring timely reporting.

Required Skills

To excel in this role, the following skills and experiences are required:

  • Prior experience in call centre operations is essential, along with a solid background in customer service, whether in-person or virtual.
  • A proven ability to work effectively in a hybrid or virtual environment, demonstrating your adaptability and below-mentioned competencies:

    • Moderate computer literacy
    • Experience in troubleshooting technical issues
    • A dependable and reliable work ethic
    • Previous experience in fraud detection, bank operations, or call centre banking will be beneficial.

Position Requirements

In terms of workplace expectations, you should be willing to work onsite, as the role emphasizes collaboration with your team and the immediate addressing of issues. You’ll be assessed on critical skills that contribute to your success, including risk and control awareness, business acumen, strategic thinking, and technological proficiency relevant to your role.



Performance Indicators

You will also take responsibility for key performance indicators (KPIs) that measure the effectiveness of fraud prevention operations, utilizing data and technology to identify areas needing improvement. Your success in this role will be assessed based on:

  • Timely execution of required activities to a high standard
  • Ability to handle sensitive issues and meet stakeholder needs
  • Continuous engagement in understanding your role within the broader context of team objectives
  • Proper escalation of policy breaches when necessary

Employment Details

Salary Range: The position offers a minimum salary of $46,800 and a maximum salary of $53,000. This salary reflects only base compensation and does not include any additional types of compensation or benefits, which may be available.

Workplace Culture

Employees at Radancy are expected to embody company values, including Respect, Integrity, Service, Excellence, and Stewardship. These values serve as a moral compass for colleagues, guiding their actions toward what is believed to be right. Additionally, demonstrating the Barclays Mindset—to Empower, Challenge, and Drive—is fundamental within team dynamics.

Summary

Joining Radancy as a Fraud Analyst offers a chance to actively contribute to the protection of customers and the integrity of financial operations. The blend of required skills, commitment to customer service excellence, and the ability to collaborate within a team will prepare you for success in this role. This is a wonderful opportunity for professionals keen on evolving their careers within the field of fraud detection and prevention.



This job offer was originally published on jooble.com

Radancy - UK

London

Data analysis

Full-time

February 5, 2025

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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.