German-Speaking Customer Support Specialist

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Job Overview The position of German-Speaking Customer Support Specialist offered by ABL Recruitment presents an exciting opportunity for individuals who are fluent in German and have a passion for customer care. This full-time role is based in Reading, Berkshire, within the automotive sector, and it brings forth a supportive and warm team culture that prioritizes customer satisfaction. The successful candidate will be part of an award-winning team recognized for its commitment to high-quality customer service. ## Responsibilities In this role, you will be the frontline representative for automotive dealerships in Germany, Switzerland, and Austria. Your main responsibilities will include: - Responding to incoming phone calls and email inquiries with a caring attitude - Keeping records of customer queries and providing helpful advice about products - Using Excel to track deliveries and arrange collections - Assisting customers in navigating various products offered by the company. This position is inbound-focused, meaning you will be addressing queries from existing customers rather than pursuing new leads or sales. This suggests a strong emphasis on maintaining customer relationships and ensuring customer satisfaction. ## Training and Growth Opportunities One of the significant benefits of this position is the full training provided to all new hires. This training ensures that you are equipped with the necessary knowledge and skills to provide genuine solutions to customer problems. Additionally, there are opportunities to grow your responsibilities and move up in the organization for individuals who demonstrate a talent for customer care. ## Skills Required To apply for this role, candidates must possess the following skills: - Fluent German: Proficiency in the German language is a prerequisite as the role involves communicating with German-speaking customers. - Customer Care Experience: A minimum of 6 months' previous experience in a customer care role is required, illustrating the need for familiarity with best practices in customer service. - Excel Skills: Proficiency in using Excel to manage deliveries and other administrative tasks is essential for efficiently performing in this role. ## Salary and Benefits The salary for the German-Speaking Customer Support Specialist role is competitive, with earnings of up to £31,000 annually. In addition to the base salary, ABL Recruitment offers excellent benefits that are often seen in major companies, such as health coverage and potential for bonuses based on performance. ## Work Schedule The work schedule for this position is Monday to Friday, from 9:00 AM to 5:30 PM. Furthermore, after completing the initial training period, employees have the opportunity to work hybrid, allowing three days in the office and two days of remote work each week. This flexible arrangement can greatly enhance work-life balance, catering to the needs of employees who may benefit from a mix of in-office and remote work environments. ## About the Company The employer, ABL Recruitment, specializes in recruitment for dynamic sectors, particularly focusing on roles within the technical and automotive industries. They are part of a huge US business known for creating innovative and exciting products that have a global impact. The organization prides itself on its international team and the positive reputation it holds in the marketplace. In conclusion, the role of German-Speaking Customer Support Specialist at ABL Recruitment not only provides a competitive salary and excellent benefits but also the chance to engage in meaningful customer interactions while growing professionally within an esteemed company. For job seekers interested in customer support roles that prioritize language skills and customer care, this position in Reading is a compelling opportunity.

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