Related keywords: remote job germanymental health remote jobremote job bank
Alcemy, a company dedicated to reducing the CO2 emissions associated with the cement and concrete industry, is on the lookout for a Head of Customer Success. As a pivotal figure in the company, your main task will be to drive sustainable value for customers while also actively participating in decarbonizing efforts for the concrete sector.
Alcemy aims to revolutionize the cement and concrete industry, addressing the fact that concrete is the second most used material globally, contributing to around 8% of global CO2 emissions. The company leverages machine learning to create smart production control software that improves efficiency, enabling the production of low-carbon alternatives at scale. Currently, their software is successfully helping customers save over 100,000 tons of CO2 emissions annually, with an ambitious goal of saving 100 million tons by 2030.
The Head of Customer Success will be responsible for a wide range of duties that are instrumental in close interactions with clients and internal teams:
Develop and execute a comprehensive Customer Success strategy focused on delivering sustainable value to customers.
Define, manage, and report on key Customer Success KPIs throughout the customer journey.
Act as an internal representative of the Voice of the Customer, ensuring alignment and collaboration with Product, Sales, and Marketing teams.
Oversee a scalable and impactful onboarding process, ensuring users adopt and maintain long-term engagement with the platform.
Proactively monitor Customer Health Scores and derive targeted actions to guarantee measurable value.
Build and maintain strong, trusted relationships with decision-makers and C-level stakeholders among strategic customers.
Lead and develop the Customer Success team, functioning both as a leader and hands-on contributor.
Foster cross-functional collaboration with management and leadership teams.
Select, implement, and enhance Customer Success tools for efficient scaling.
Candidates looking to apply for this position should meet certain criteria:
Several years of experience in Customer Success, Account Management, or related customer-focused roles in a B2B SaaS or tech environment.
Leadership experience in a senior role (e.g. Head of, Director, Senior Manager) with proven success in establishing and scaling Customer Success structures in a startup or scale-up setting.
Strong understanding of the construction, concrete, or building material industries, with the ability to swiftly grasp operational challenges and industry-specific terminologies.
Exceptional communication and presentation skills, particularly when engaging with technical experts and decision-makers at the management level.
Hands-on mentality and capability to lead strategically while also being involved in customer care.
Proficiency in German and English is necessary, alongside a willingness to travel approximately 20% of the time to meet with customers and stakeholders.
Alcemy offers a range of attractive benefits designed to create a supportive work environment:
A corporate culture characterized by honesty, professionalism, and an open feedback approach, including regular one-on-one meetings.
Flat hierarchies and efficient decision-making processes promote an agile company structure.
Competitive market-rate salary based on experience, along with VSOP equity options that are vested over four years for full-time employees.
The opportunity to work fully remotely within Germany or from Alcemy’s Berlin office, with flexible working hours and the application of Berlin bank holiday allowances.
Additional perks include free drinks, fruits, and snacks when in the office, and regular team-building activities.
An annual personal and professional development budget of €1500 and three additional days per quarter dedicated to your growth.
28 vacation days per year, with an extra day of vacation accrued every two years.
Alcemy values direct communication and transparency while continuously seeking to refine their work methodologies. They pride themselves on a robust approach toward Diversity, Equity, and Inclusion (DEI), ensuring that the workplace is supportive and accommodating for all employees. Improvements include flexible work schedules, mental health resources, and a strong commitment to inclusivity.
To apply for the Head of Customer Success position:
Candidates will undergo an initial screening call.
A take-home task relevant to the role will need to be completed.
A technical interview will be arranged.
Candidates will meet with the team and finally have a call with the founding members.
A reference check will be conducted.
This comprehensive hiring approach is designed to ensure that successful candidates align well with the company’s values and expectations.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
