Head of Professional Services (Hiring Immediately)

Related keywords: remote job englandhybrid remote jobcustomer service remote job

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Overview of the Job Offer

This job posting is for the position of Head of Professional Services at Ingenio Global, a leading organization in the technology sector. The company focuses on areas like digital transformation, cybersecurity, and customer experience solutions. This role is a full-time position, which also includes a hybrid work model requiring three days onsite in Manchester and two days of remote work. The start date is ASAP, and the deadline for applications is not provided (it is not expired).

Location and Work Environment

The job is primarily located in Manchester, England, within the Greater Manchester region. The hybrid model supports employees by allowing a flexible work schedule, balancing between office and home environments. This flexibility is particularly attractive to candidates looking for a modern workplace that is adaptive to various working styles.

Responsibilities of the Role

The Head of Professional Services will be responsible for leading teams that deliver customer projects. The team comprises 35 members including Project Managers, Project Coordinators, and Project Engineers. The successful candidate will be required to:

• Collaborate with the Operational Leadership Team to drive ongoing continuous improvement within the organization.
• Enhance efficiency, productivity, and service levels in line with the company's evolving portfolio.
• Bring creativity to the development of new service offerings and enhance existing services to meet client needs.
• Align the services provided by the team with the strategic goals of the business.

Required Skills and Qualifications

Candidates interested in applying for the position will need to meet a number of requirements:

• Previous experience leading teams in customer project delivery, preferably within SaaS, IT, or communications.
• Ability to thrive under pressure, with demonstrated self-motivation and resilience.
• Strong commercial awareness to ensure services align with the organization's business objectives.
• A degree-level qualification in a relevant field and either CMI or an equivalent management qualification.

These skills are essential for the role as it primarily involves leadership, strategic planning, and customer interaction.

Salary and Benefits

The compensation package for the Head of Professional Services includes:

• A competitive salary of £100K.
• Additional bonus opportunities, which are yet to be confirmed.
• Access to salary sacrifice schemes, including electric vehicle (EV) schemes and cycle-to-work programs.
• An enhanced pension plan, providing additional security.
• Enhanced parental leave, showing the company’s commitment to supporting employees in their personal lives.

The overall remuneration reflects the level of expertise required for this role and the value of the position within Ingenio Global.

Why Join Ingenio Global?

There are several compelling reasons to consider this role:

• Work on cutting-edge projects that impact critical UK infrastructure, providing a sense of contribution to society.
• Engage in a dynamic and fast-paced environment, with the potential for significant professional growth.
• Enjoy a competitive salary package that includes various benefits aimed at employee welfare and satisfaction.

This job offer represents a great opportunity for experienced professionals in the tech industry who are looking to step into a leadership role where they can make an impact.

Conclusion

In conclusion, the Head of Professional Services position at Ingenio Global is an exciting opportunity for a skilled leader in the technology sector. The combination of a competitive salary, a hybrid working model, and significant leadership responsibilities will attract many candidates looking for career advancement. Job seekers should carefully consider the outlined qualifications and be prepared to demonstrate their relevant experience and skills in the application process.

This job offer was originally published on jooble.com