Home Based Sr Specialist Collections (32-4 hour per week flex)

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Job Position Overview

The position is for a Home Based Sr Specialist in Collections at Target. This role involves interacting with guests who have fallen behind on payments and negotiating payment arrangements. The job is focused on delivering exceptional customer service, which helps to maintain a positive interaction with credit accountholders. The candidate will work in a flexible environment, primarily handling inbound and outbound collections through various channels, including phone calls, emails, chat messages, and letters.

Salary and Compensation

Compensation for this role is set at an hourly rate of $18.00. As a part-time position, the work varies between 32 to 40 hours per week, offering flexibility in scheduling.

Job Duties and Responsibilities

As a Home Based Sr Specialist in Collections, the core responsibilities include:

• Interacting with delinquent guests and negotiating payment arrangements.
• Ensuring adherence to credit policies, account payment terms, and applicable laws.
• Handling various account situations with sound problem-solving skills.
• Engaging with guests through multiple communication channels in a fast-paced environment.
• Meeting expected quality and productivity targets while maintaining high service standards.

Required Skills and Qualifications

Candidates must possess the following skills and qualifications:

• A High School Diploma or GED is required.
• 1-2 years of customer service experience, preferably in a guest service role.
• Strong verbal and written communication skills, with an emphasis on active listening and empathy.
• Ability to manage escalated guest issues effectively.
• Proficiency in using technological tools and systems, including Microsoft applications.
• Technical skills to work adequately in a multi-system environment.
• Must have a reliable home workspace, equipped with a hardwired internet connection meeting bandwidth requirements.
• Able to lift and carry equipment up to 25 pounds as needed.

Work Environment and Culture

Working at Target means being part of a team that values a culture focused on the customer experience, fostering loyalty and satisfaction through exceptional service. The Target Enterprise Services (TES) team supports the company's bottom line and culture by ensuring attentive communication and service to both guests and team members.

Scheduling and Flexibility

This role offers significant flexibility:

• The schedule can range from 32 to 40 hours per week, allowing for adjustments based on individual availability.
• Employees receive their schedules up to three weeks in advance, which aids in work-life balance.
• The required training spans six weeks, taking place virtually and includes both classroom sessions and a transition period.

Other Requirements

Job seekers should note the following additional logistical and procedural requirements:

• Residency Requirements: Applicants must reside in specific states: Minnesota, Wisconsin, Texas, South Dakota, or Arizona.
• Internet and Equipment: Candidates are required to have hardwired internet and a workspace free from noise distractions.
• Compliance with Target’s workspace requirements and dress code even while working from home.
• During work hours, it’s essential to ensure that the Target-issued computer is secure and that Target property and information are protected.

Candidate responsibilities may adapt with changing business needs, reflecting the dynamic nature of Target’s customer service operations. This position is an excellent opportunity for individuals keen on developing their skills in collections while supporting a leading retail organization in a rewarding and accommodating environment.

This job offer was originally published on himalayas.app