HubSpot: Lead Contract Manager

Related keywords: account manager remote jobspanish remote jobcustomer success manager remote job

Job Overview

HubSpot is on the lookout for a Lead Contract Manager, particularly in the Strategic Accounts team. This role is pivotal within the Customer Success organization, focusing on fostering growth for high-value clients through education, consulting, and exceptional service. Employees can work flexibly, whether from an office, home, or flexibly in Ireland.

Responsibilities

The Lead Contract Manager will have multiple key responsibilities, including:

1. Contract Management: You will manage customer contracts, field inquiries related to contract processes, and oversee renewals with a focus on maximizing customer investment.

2. Negotiation: You will negotiate contract renewals that prioritize customer experience while aiming for profitable outcomes.

3. Collaboration: Collaborating with Sales Representatives, Customer Success Managers, Management, and Legal teams is crucial to ensure a seamless contract renewal process.

4. Customer Experience: Establishing strong working relationships with customers will be key to enhancing their experience and fostering account growth.

5. Mentorship and Leadership: You will mentor less experienced colleagues, helping them develop skills through shared best practices and insights into the contract management field.

6. Forecasting and Improvement: Standout candidates will also lead forecasting discussions, contributing strategic insights to improve the accuracy of forecasts and to develop the Contract Management Organization.

7. Customer-Centric Service Delivery: You will partner with large organizations (200+ employees) to understand their goals and challenges better and to drive extraordinary results.

Skills and Qualifications

Ideal candidates for the Lead Contract Manager role should possess the following qualifications:

• Language Proficiency: Candidates should be trilingual, fluent in Spanish, Italian, and English.

• Experience: A minimum of 5 years in contract or renewal management or a similar capacity is required. Experience working closely with Legal teams on complex contract specifications is desirable.

• Industry Knowledge: Familiarity with SaaS economics and the ability to manage contracts effectively within large organizations is necessary.

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• Customer Experience Focus: Candidates must show a passion for creating a superior customer experience and the ability to excel beyond primary job expectations, showcasing initiative and active participation in various projects.

• Skills: Strong negotiation skills, organizational prowess, problem-solving capabilities, and clear communication skills are critical. The ability to prioritize tasks effectively in a dynamic work environment is also essential.

Company Culture and Values

HubSpot is committed to building a workplace where employees can thrive. Their culture is defined by a set of core commitments, including:

• Customer-Obsessed: Prioritizing customer needs above all.
• Boldness: Encouraging employees to take initiative and be innovative.
• Continuous Learning: Cultivating a culture where learning and adaptation is encouraged.
• Collaboration: Fostering teamwork and inclusivity among all staff.

They also stress the importance of maintaining flexibility and connections, whether working remotely or in the office. Employees are nurtured to pursue personal growth, which in turn enhances the customer experience.

Important Considerations

Given that HubSpot emphasizes the importance of diversity and equity in the workplace, they invite candidates from all backgrounds to apply. They also recognize that challenges like impostor syndrome can deter outstanding candidates from applying, actively encouraging everyone to put in an application regardless of their self-doubt.

For applicants needing any modifications due to disabilities, HubSpot is committed to providing accommodations in the application process. If hired, employees joining the Engineering team must attend in-person onboarding at a regional HubSpot office.

Conclusion

This opportunity at HubSpot presents a unique chance for qualified individuals to join a leading company that is not only customer-focused but also incredibly committed to the professional growth of its employees. If you are adept at contract management and have a passion for enhancing customer experiences while mentoring others, this position may be an ideal fit.

This job offer was originally published on weworkremotely.com