iGaming Customer Support Agent (German)

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Overview of the Role

As a German iGaming Customer Support Agent at Gepard Media, you’ll play a crucial role in the organization’s customer support team. Engaging with customers through live chat and email, your primary responsibility will be to ensure that customers receive the necessary assistance and have positive experiences. You are expected to participate in shift work with hours typically ranging from 11am to 7pm or 2pm to 10pm (GMT+3). Comprehensive training will be provided during the onboarding process, making this an excellent opportunity for individuals eager to expand their knowledge in the iGaming industry.

Job Responsibilities

Your main tasks will include:

• Listening and responding effectively to customers’ needs and issues, providing professional and friendly support.
• Offering assistance to customers across various brands and gaming verticals, managing an average of 100 cases per shift.
• Collaborating with colleagues within the organization to successfully resolve customer inquiries and ensure a seamless experience.
• Sharing innovative ideas and providing constructive feedback to enhance internal processes that improve customer satisfaction.

Required Skills

Applicants should possess a range of skills to be effective in this role:

• Excellent command of the German and English languages, both written and verbal.
• A strong commitment to understanding customers’ needs and ensuring their satisfaction.
• Proficiency in identifying customer issues, troubleshooting problems, and offering prompt solutions.
• The ability to demonstrate patience, empathy, and understanding when handling customer concerns.
• Aptitude for managing multiple inquiries and tasks simultaneously without sacrificing quality.
• The capability to manage disputes with professionalism and effectiveness.

In addition to essential skills, there are a couple of preferred skills that could strengthen your application:

• Knowledge of online casinos or sports betting is considered advantageous.
• Experience with customer support tools such as Intercom, Zendesk, or LiveChat.

Compensation and Benefits

Gepard Media offers a competitive salary. This can be supplemented with a monthly performance-based bonus after the probation period. Other inclusive benefits include:

• A full four weeks of training with ongoing support to ensure you are well prepared for the role.
• A hybrid or fully remote work option, allowing flexibility in your work arrangements.
• Opportunities for career advancement within the company as they grow.
• A diverse and inclusive workplace, promoting a range of perspectives and experiences.
• 28 calendar days of annual leave for relaxation and personal time.
• Sports compensation via Stebby for employees based in Estonia.
• Complimentary company merchandise to foster team spirit and pride in the organization.

Work Environment

The position offers the chance to work within a startup environment, characterized by minimal bureaucracy, promoting a culture of openness and innovation. You’ll be part of a team that encourages collaboration and personal initiative. Gepard Media values individuals who contribute to a positive workplace and are willing to support their colleagues to provide outstanding customer service.

Conclusion

This role is an excellent fit for candidates looking to enter or advance in the iGaming field while developing their customer support skills. With a supportive training program and a focus on employee well-being, Gepard Media aims to create a satisfying and engaging work atmosphere. If you’re bilingual in German and English and have a passion for supporting customers, then consider applying for this rewarding opportunity.

This job offer was originally published on himalayas.app