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MoeGo is a progressive company dedicated to revolutionizing the pet care industry. Their mission extends from aiding small business groomers to supporting franchise doggie hotels. The focus of MoeGo is to provide comprehensive technology solutions that enhance the operational efficiency of pet care businesses. They understand the unique challenges faced by these enterprises, particularly those owned by first-time entrepreneurs, especially women, and strive to alleviate administrative burdens. By offering tools for automated booking, payments, and communication, MoeGo ensures that business owners can prioritize the health and happiness of pets.
The position advertised is for Implementation Manager - Enterprise. This role involves leading the full lifecycle of implementations of MoeGo’s enterprise solutions, from the initial kickoff meeting to the go-live phase, data migration, and stabilization. A key part of the job will involve translating operational realities into workable technical solutions for clients, ensuring a smooth migration process, and promoting user adoption in complex environments that involve multiple stakeholders.
The responsibilities associated with this role include:
Defining Project Scope: Establish project goals, timelines, resources, and risk management strategies for deployments at over 100 locations.
Collaboration with Solutions Engineers: Work closely with technical teams to configure business operations within MoeGo’s workflows while ensuring that these configurations align with the company's product capabilities.
Acting as the Primary Point of Contact (POC): Serve as the main communication link between MoeGo's executives, operations teams, and frontline staff. This involves developing change management strategies that address user difficulties and procedural adaptations.
Training and Enablement: Design and provide training sessions for administrators, power users, and end-users. This includes creating adoption playbooks and documentation to ensure clarity and facilitate successful implementation.
Risk Management: Proactively identify potential risks that may arise during the project lifecycle, oversee post-launch activities, and ensure a seamless transition to Customer Success and Support teams.
Creating Standard Operating Procedures (SOPs): Develop playbooks to assist in the scaling of future locations, including strategic plans for phased rollouts from core operations to full deployment.
Tracking Success Metrics: Gather insights from implementations, monitor performance metrics, and work with the product team to foster ongoing improvements.
Applicants for this position should possess the following qualifications:
Experience: At least 5 years of managing or supporting multi-location pet care services, showcasing knowledge of workflows, busy periods, and staffing dynamics.
Learning Agility: Candidates must exhibit the ability to rapidly learn and master MoeGo’s software modules, while translating client needs into actionable plans for adoption.
Design Skills: Individuals should have experience in developing phased rollout strategies and establishing them as formal SOPs/playbooks.
Collaborative Aptitude: Candidates should be proficient in working alongside Solutions Engineers and various functional teams, balancing technical limitations with business goals to keep projects moving forward.
Stakeholder Management: Demonstrated skill in guiding divergent stakeholders through transitions, with a focus on user-centric solutions.
Communication Skills: Candidates must be adept at preparing clear training materials and updates for executives while efficiently managing workshops and project steering sessions.
Ideal candidates may also have the following:
MoeGo offers a competitive compensation package that includes not only a base salary but also performance bonuses and extensive benefits. Employees can enjoy flexible benefit plans that cover their family members at no cost, along with a 401(k) matching scheme. The company emphasizes a commitment to fostering a diverse and inclusive workplace and is an equal opportunity employer, ensuring that all applicants receive fair consideration for employment without discrimination.
For individuals seeking a fulfilling career that blends technology with a passion for pet care, MoeGo presents a unique opportunity. The role of Implementation Manager is not just about technology; it's about making tangible differences in the lives of pet care providers and their beloved animals. By joining MoeGo, successful candidates will be part of a larger initiative that aims to enhance the pet care industry through innovative solutions.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
