Implementation Manager (SaaS)

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Company Overview

Swiftly, Inc. is dedicated to helping cities enhance their efficiency. As the leading transit data platform, Swiftly partners with over 180 transit agencies across 11 countries, helping them to significantly improve on-time performance and passenger information accuracy. With its headquarters located in San Francisco, CA, Swiftly promotes innovative and reliable transit service for agencies, ultimately leading to increased ridership and operational efficiency.

Position Overview

The role of Implementation Manager (SaaS) at Swiftly involves leading implementation efforts for the company's software solutions. This position is primarily focused on project leadership and requires a collaborative approach with cross-functional teams—spanning sales, product engineering, and customer support—to ensure clients experience a smooth implementation process. The position is fully remote, providing flexibility while requiring occasional travel for team offsites.

Responsibilities

As an Implementation Manager, your key responsibilities include:

• Project Leadership: Drive end-to-end implementation projects, ensuring open lines of communication with customers and internal teams.

• Implementation Planning: Create detailed implementation plans that outline timelines, resource allocation, and project milestones.

• Technical Expertise: Offer technical support through the implementation, including data migration and customization of the SaaS platform to cater to specific customer needs.

• Training and Support: Lead training sessions for clients to maximize the value extracted from Swiftly’s offerings and provide ongoing assistance as necessary.

• Adoption Facilitation: Encourage widespread adoption of the platform by aligning customers' goals with effective utilization during the onboarding process.

• Stakeholder Communication: Maintain regular communication with all stakeholders, managing expectations effectively throughout the project lifecycle.

• Quality Assurance: Ensure testing and data validation are performed to guarantee the reliability of Swiftly’s solutions.

• Continuous Improvement: Identify opportunities for enhancing processes, improving implementation methodologies, and optimizing customer satisfaction.

Required Skills

Candidates should have:

• 2-4 years of experience as an implementation manager, project manager, or a similar role in a Software-as-a-Service (SaaS) company.

• Strong comfort in a fast-paced, agile environment, demonstrating ownership of new tasks.

• Familiarity with both agile and waterfall project management methodologies.

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• Technical proficiency with a capability to dive into data and reports as necessary.

• A genuine passion for mobility, sustainability, and mission-oriented projects.

Salary and Compensation

According to pay transparency laws, the salary range for the Implementation Manager position is $75,000 to $115,000. This compensation reflects the anticipated low and high ends of the salary, with actual pay varying based on non-discriminatory factors like experience and geographic location within the United States. Additionally, Swiftly offers a competitive total compensation package, which includes:

• Stock options for every employee.
• Medical, Dental, and Vision coverage.
• A 401(k) plan with employer matching.
• Flexible Spending Accounts (FSA).
• Monthly reimbursements for cell and internet expenses.
• A "Be Well" stipend for health and wellness.
• Flexible Paid Time Off (PTO) and 16-17 paid holidays, including special breaks in months without national holidays.
• Up to 8 weeks of fully paid leave for childbirth or adoption.

Company Culture and Values

Swiftly fosters a mission-driven culture aimed at enhancing transit throughout the cities they serve. The company emphasizes value-driven principles:

• Teamwork: Fostering collaboration.
• Impact: Driving significant outcomes for stakeholders.
• Diversity: Welcoming different perspectives to enhance strength.
• Communication: Operating under the assumption of good intentions.
• Feedback: A culture of shared feedback for professional growth.
• Growth: Encouraging personal and professional development.

Benefits of Working at Swiftly

Swiftly offers a flexible work environment where employees are supported in their professional endeavors. Employees can expect 1-2 travel opportunities per year for team-building and meetings, ensuring a cohesive work culture even from various remote locations. Swiftly's commitment to social responsibility and real-world impact makes it an exciting and fulfilling workplace for those who align with their mission.

Conclusion

This position serves as an excellent opportunity for individuals passionate about transit efficiency and seeking to contribute to a mission-driven organization. Working as an Implementation Manager at Swiftly allows you to leverage your skills in project management and implementation while experiencing professional growth in a supportive environment.

This job offer was originally published on himalayas.app