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The position of IT Support Engineer at Matchtech is an excellent opportunity for tech enthusiasts who are looking to make a mark in their careers while providing critical support in IT operations. This role is hybrid, requiring three days onsite in Bristol, UK, and offers the chance to work in a dynamic environment where your contributions can significantly impact the organization's technical success.
As an IT Support Engineer, the primary responsibilities include:
Providing remote and in-person support as the first and second line of contact for technical issues through the Service Desk.
Diagnosing and resolving hardware and software issues, including application-related problems.
Installing and configuring various IT hardware and software, ensuring that all systems function efficiently and effectively.
Supporting the network infrastructure, managing Wi-Fi, backups, and elements of server management to maintain an operationally sound technical environment.
Keeping track of asset registers and technical documentation to ensure cleanliness and organization in the IT processes.
Investigating security alerts and ensuring compliance with existing IT policies to protect the integrity of company data and systems.
Delivering outstanding customer service and support to end users, demonstrating a commitment to provide excellent technical support and user satisfaction.
The ideal candidate for this role should possess the following skills and qualifications:
Solid experience working with Windows OS and Microsoft Active Directory to support a range of technical needs within the organization.
Hands-on experience with Office 365 administration, which is critical for supporting users in a business setting.
A proven track record of effective technical support experience either within a business or service desk environment, showcasing the ability to troubleshoot and resolve issues quickly.
A customer-first attitude, paired with strong communication skills, to effectively address user concerns and provide them with the necessary assistance.
A collaborative mindset that demonstrates a willingness to improve procedures and outcomes within the IT support team.
Unfortunately, the specific salary for this position is not provided in the job description. However, given the full-time contractual nature of the role and its level of responsibilities, potential candidates can expect a competitive salary reflective of their experience and skills, particularly in the IT support field within the UK.
The role of IT Support Engineer is positioned strategically within a collaborative IT team, focusing on enhancing user experience and operational efficiency through effective IT service delivery. The hybrid work model allows for a flexible working environment, giving employees the chance to balance personal and professional responsibilities while still being an integral part of the team.
By working in the Bristol office three days a week, employees have access to on-site resources, immediate team support, and opportunities for face-to-face collaboration, which is vital for building relationships and a cohesive work culture.
If you're passionate about IT and ready to take the next step in your tech career, this position at Matchtech could be an excellent fit for you. Embrace the opportunity to support and improve IT operations effectively, work within a skilled team, and contribute to delivering outstanding IT services. If you're interested, don’t hesitate to apply to become part of an organization that values growth, collaboration, and innovation in the IT sector.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
