Infrastructure Engineer (Bolton)

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Job Overview

The Infrastructure Engineer position at Outcomes First Group focuses on providing technical support and infrastructure management to enhance the organizational operations. Located in Bolton, Greater Manchester, this role emphasizes the significance of a balanced work-life environment, with a part-time model that encourages productivity while minimizing stress on employees. The company is known for its supportive culture and recognized as a ‘Great Place to Work’ for six consecutive years.

Company Background

Outcomes First Group is established as the largest independent provider of high-quality special needs education in the UK. They emphasize a personalized learning approach tailored to meet individual student needs, aspiring to empower every child with world-class education. Through a collaborative and nurturing environment, they aim for shared accountability in making exceptional outcomes a reality.

Job Position

The role of Infrastructure Engineer plays a critical part in maintaining, upgrading, and expanding technological services across the organization’s schools and offices. The position entails working on planned improvements and day-to-day management of servers, networks, and cloud services. The company adopts a 4-Day Working Week trial strategy, allowing employees to enjoy reduced hours while still receiving competitive pay.

Key Responsibilities

In this position, several crucial responsibilities include:

1. Supporting and implementing technologies across a complex corporate network.
2. Maintaining high availability of on-premises and cloud platforms.
3. Troubleshooting and resolving escalated infrastructure issues.
4. Managing Microsoft-based server infrastructure and network infrastructure.
5. Configuring and monitoring WAN/LAN environments.
6. Supporting Microsoft 365 services and assisting with tenant consolidations.
7. Liaising with key suppliers, resellers, and service providers.
8. Contributing to cyber security improvements and documenting systems and processes.
9. Mentoring IT team members and adhering to ITIL-based change procedures.

Required Skills

Candidates interested in this role should possess the following skills and qualifications:

• A minimum of 3 to 5 years experience in a 3rd Line/Infrastructure role in a service desk or Managed Service Provider (MSP) environment.
• Relevant qualifications such as Microsoft, Azure, MCSA, CCNA, or an IT-related degree.
• Strong knowledge of ITIL and expertise in infrastructure management.
• Experience with Windows Server 2016-2025, Windows 10/11, and Active Directory.
• Familiarity with enterprise networking, virtualization, and LAN/WAN technologies.
• Experience managing Apple devices (knowledge of JAMF is a plus), along with Azure infrastructure, Cisco Meraki, VoIP, and web filtering experience, is highly desirable.
• Strong problem-solving abilities, excellent communication skills, attention to detail, and capability to work effectively under pressure are crucial for this role.

Work Arrangement

The job is structured around a part-time arrangement, equating to 37.5 hours in a week, typically from Monday to Friday. The company supports hybrid working with 2 days per week spent in the office. This flexibility aims to uplift employee satisfaction and productivity, reflecting the organization's commitment to fostering a healthy work-life balance.

Salary Information

The role offers an attractive remuneration package, with a salary of up to £50,000 per annum depending on individual experience and qualifications. Competitive pay is complemented by various additional benefits and growth opportunities within the organization.

Employee Benefits

Outcomes First Group invests in the wellbeing of its employees by providing a broad spectrum of benefits which include:

1. Life Assurance and a pension scheme with flexible contribution options.
2. Mental and physical health support through a program titled ‘Your Wellbeing Matters.’
3. Family growth support that includes enhanced maternity and paternity leave.
4. Flexible benefits options via Vista, providing discounts, options for Cycle to Work, Electric Car Schemes, critical illness cover, and more.

Commitment to Diversity

The organization prides itself on being an Equal Opportunities Employer. They emphasize safeguarding children and young people’s welfare, necessitating thorough checks and a commitment to maintaining a supportive environment for all employees.

Conclusion

For a candidate looking to grow in a supportive, innovative environment, the Infrastructure Engineer role at Outcomes First Group presents a promising opportunity. With a dedication to quality education and empowered teamwork, the company continues to be a front-runner in reimagining the educational landscape while cherishing the well-being of its staff.

This job offer was originally published on jooble.com