Infrastructure Support Engineer

Related keywords: remote job software engineerengineer remote jobwriting remote job

This page contains product affiliate links.

Job Overview

The position of Infrastructure Support Engineer at Thoughtworks focuses on providing consultative support to clients, ensuring operational efficiency and technical excellence, especially within cloud environments. As a vital team member, you will be responsible for monitoring and enhancing the performance of cloud services, automating operational tasks, and significantly contributing to incident resolution processes.

Responsibilities

In this role, you will be expected to perform a variety of tasks aimed at maintaining optimal performance of cloud infrastructures. Some of your primary responsibilities will include:

• Monitoring Operations: Keeping a close look at product and service operations using key performance indicators (KPIs) defined by the business, and taking corrective actions when necessary.

• Automation: Reducing manual efforts in daily operations by automating processes, configuring alerts, and improving monitoring systems.

• Incident Management: Responding to production incidents by executing established procedures and escalating issues as necessary while ensuring effective communication with relevant stakeholders.

• Documentation: Collaborating with development teams to document incident responses and prepare detailed runbooks, which serve as guides for handling future incidents.

• Service Reliability Improvement: Working closely with service reliability engineers to enhance product and service reliability, writing relevant infrastructure configuration codes.

• Root Cause Analysis: Performing thorough analyses of incidents to derive insights and prepare postmortem reports, thereby sharing learnings with the client stakeholders.

Required Skills

To excel in this position, specific technical and professional skills are a must:

Technical Skills:

• Familiarity with CI/CD tools such as Jenkins, GitlabCI, and CircleCI.
• Experience with log aggregation systems like Splunk, Datadog, or EFK.
• Proficiency in monitoring, alerting, and observability tools like Prometheus, Grafana, and Datadog.
• Understanding of at least one public cloud service: AWS, Azure, or GCP.
• Practical experience managing workloads in container ecosystems like Docker, Kubernetes, or OpenShift.
• Basic understanding of API concepts, networking essentials, and availability measures (e.g., SLAs).
• Familiarity with Linux operating systems (e.g., RHEL or Ubuntu) for system administration tasks.

Professional Skills:

• Excellent communication skills, both verbal and written, with proficiency in English.
• Willingness to engage in Q&A discussions and exhibit a proactive attitude toward learning.
• Ability to think innovatively and suggest improvements to existing workflows.
• Strong sense of ownership for tasks undertaken and flexibility in taking on diverse roles within the team.
• Availability for a 24/7 rotation team as per operational needs.

Company Culture

At Thoughtworks, there is a distinctive culture that supports career discovery at every employee’s pace. The organization emphasizes learning and development, allowing employees to sculpt their own career paths while providing substantial support through various development programs. Peers are encouraged to help each other grow, and the company's commitment to a cultivation culture has garnered multiple awards globally.

Conclusion

Overall, the Infrastructure Support Engineer role at Thoughtworks presents a robust career opportunity for individuals eager to expand their expertise in cloud technologies and operational support. With a focus on continuous learning and a collaborative team environment, employees are positioned to thrive and innovate while contributing to significant projects.

Thoughtworks fosters a diverse community, bringing together individuals from varying backgrounds, including seasoned technologists and self-taught developers, to work synergistically.

For job seekers eyeing a fulfilling role in cloud infrastructure, this position at Thoughtworks affords an opportunity to make a meaningful impact while advancing their technical skills in a supportive environment.

This job offer was originally published on himalayas.app