Instacart: Principal Product Manager, Agentic Commerce

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Overview

Instacart is a grocery delivery service that is on a mission to enhance the way people access food, making it convenient for everyone. The company promotes a culture of love through food, emphasizing that everyone should have equal access to their preferred meals while enjoying time together. Instacart recognizes the complexity behind grocery delivery as an opportunity to innovate and serve diverse community needs. As a top-tier service that customers depend on for groceries and household essentials, Instacart is bolstering its team to further enhance the customer experience. Their Flex First approach allows employees to choose where they work best, fostering an environment of connection through regular in-person events.

Job Position

The Principal Product Manager for the Agentic Commerce team at Instacart will play a pivotal role in developing AI solutions like Cart Assistant, which is designed to revolutionize consumer shopping experiences by providing personalized, convenient, and engaging interactions in grocery shopping. This role is fast-paced and involves bringing innovative concepts to fruition in the intersection of generative AI, consumer experience, and retailer-facing e-commerce products.

Responsibilities

The responsibilities of the Principal Product Manager include:

• Setting the product roadmap while translating consumer and retailer needs into clear visions with milestones and timelines.
• Leading product discovery to identify customer pain points and market opportunities by collaborating with engineering and design teams.
• Driving product adoption and engagement outcomes, maintaining dashboards and conducting regular business reviews to prioritize and guide the roadmap.
• Coordinating cross-functionally with engineering, machine learning, data science, and design teams to implement the product roadmap effectively.
• Partnering with machine learning and content design teams to enhance core agent performance using advanced methodologies.
• Communicating product strategy, progress, and learns to senior leadership and external retail partners effectively.
• Aligning business development and market strategies to maximize the impact of launches and product advancements.
• Scaling Cart Assistant across Instacart surfaces to drive substantial business impact.

Required Skills and Qualifications

To qualify for this role, candidates should possess the following skills and qualifications:

• A minimum of 8 years in product management experience.
• At least 5 years dedicated to designing and launching consumer-facing commerce products, including 2 years focused on live Large Language Model (LLM)-powered products.
• A proven history of launching at least one product from concept to general availability, demonstrating measurable success in adoption and revenue.
• Technical proficiency with AI/ML systems and data flows, demonstrating the ability to collaborate with engineering teams effectively.
• Experience in defining product Objectives and Key Results (OKRs), and utilizing experimentation to refine products for the desired outcomes.
• Exceptional communication and presentation skills aimed at senior leadership and external partners.
• A Bachelor’s degree in a technical, quantitative, or related field, or equivalent experience.

Preferred Qualifications

Candidates with the following qualifications will have an advantage:

• A background encompassing both consumer products and B2B/enterprise projects.
• Experience in the e-commerce, retail, grocery, or marketplace sectors.
• Familiarity with LLM agent systems and products, as well as large scale experimentation methodologies like A/B testing.
• Understanding of privacy, trust, safety, and compliance issues related to generative AI products.

Salary and Benefits

Instacart offers a market-competitive salary, which may vary based on the candidate's work location and experience. For the US-based candidates, the following are the base pay ranges depending on the location:

• California, New York, Connecticut, New Jersey: $250,000 - $264,000 USD
• Washington: $239,000 - $252,500 USD
• Oregon, Delaware, Maine, Massachusetts, Maryland, New Hampshire, Rhode Island, Vermont, DC, Pennsylvania, Virginia, Colorado, Texas, Illinois, Hawaii: $230,000 - $242,500 USD
• All other states: $209,000 - $220,500 USD

In addition to the competitive salary, this role is eligible for a new hire equity grant and annual refresh grants. Instacart is proud of its Flex First remote work policy, allowing employees to find their optimal work environment to thrive.

Conclusion

The Principal Product Manager role at Instacart is an exciting opportunity for professionals aiming to make significant contributions in a growing company that is shaping the future of grocery shopping through innovative AI solutions. Candidates passionate about product management and looking for a hybrid working environment may find this position highly rewarding.

This job offer was originally published on weworkremotely.com