(Junior) Customer Success Specialist with Spanish

Related keywords: spanish remote jobremote job spainremote job hr

Overview

Activy - Corporate Sports Games is currently seeking a Junior Customer Success Specialist with Spanish language skills to support their growing clientele in Spanish-speaking regions, including Spain and LATAM. This position primarily involves collaborating with business clients to ensure successful engagement in sports programs. The role is designed for individuals with varying levels of experience, providing both junior and more experienced candidates an opportunity to contribute meaningfully.

Employer and Work Environment

Activy prides itself on fostering a vibrant workplace culture that emphasizes employee wellbeing and development. The company focuses on gamifying physical activity for employees, integrating motivational techniques through their appetite-stimulating mobile app. They operate in Poland and Spain and have recently expanded into new markets.

Job Position Details

The Junior Customer Success Specialist role comes with a hybrid working model, where successful candidates have the flexibility to decide their work locations while primarily being based in Poland. Candidates will benefit from a supportive onboarding process, ongoing training, and adaptability in working hours.

Primary Responsibilities

The responsibilities of the Junior Customer Success Specialist include:

• Implementing sports programs tailored for business clients by maintaining ongoing contact with company coordinators, typically found in HR departments.

• Assisting Spanish-speaking clients through meetings, presentations, and correspondence to enhance client satisfaction and engagement.

• Managing formal aspects of client relations, such as contract negotiations, upselling additional services, and financial coordination related to program execution.

• Nurturing client relationships through feedback sessions, workshops, and integration into offline meetings or conferences organized by Activy, thus enhancing community ties.

• Participating in the Customer Success team’s development, offering insights and implementing innovative processes to optimize client and user experiences.

• Managing project tasks via various platforms like Notion to ensure smooth project flow and communication.

• Contributing to projects beyond client success areas, based on personal skills and interests, encompassing marketing, sales, and mobile application development.

Required Skills and Qualifications

Candidates applying for the role should exhibit:

• Language Proficiency: Fluency in Spanish and English is a must, while Polish language skills are a plus.

• Experience: For the Customer Success Specialist position, a minimum of 1-2 years’ experience in similar B2B roles is required. For juniors, demonstrated experience in project coordination, including student-led initiatives, is acceptable.

  

• Independence and Responsibility: Candidates should possess the ability to manage their work effectively and proactively take initiative on various projects.

• Communication Skills: Strong interpersonal skills and the ability to build rapport with clients, alongside excellent presentation capabilities, are crucial.

• Tech-Savvy: Familiarity with tools like Google Drive, Google Sheets, and project management platforms like Notion, Trello, or Jira is advantageous. A comfort level with AI tools can set candidates apart.

• Passion for Sports: A demonstrated interest in sports and fitness is regarded as a valuable attribute, aligning with Activy's mission to promote physical health in corporate settings.

Remuneration and Benefits

The salary range for the Junior Customer Success Specialist role is approximately 5,500 - 6,500 PLN net (B2B), while the Customer Success Specialist may earn between 6,000 - 7,500 PLN net (B2B). Moreover, employees are entitled to:

• Paid Leave: 26 days of annual leave plus personal days and an additional Christmas break.

• Flexible Working Hours: Active encouragement for candidates to work at times comfortable to them, straying from rigid early morning hours.

• Self-Development: Active support for personal and professional growth, prioritizing ongoing training and education in relevant fields.

• Comprehensive Onboarding: New hires go through an interactive onboarding process that covers company culture, product knowledge, and relevant operational tools.

• Regular Integrations: The company fosters a team-oriented environment with social and cultural integration activities, enhancing camaraderie among staff members.

• Health Benefits: Coverage of sports-related expenses to promote active lifestyles among employees.

Application Process

Interested candidates are encouraged to apply by submitting:

• A CV in PDF format.
• A brief message outlining a recent learning experience applicable to customer success roles and a pointed reason for applying.
• As an optional fast track, candidates are invited to submit a 3-minute video in Spanish demonstrating a fictional consultation with a B2B client. This innovative step expedites the decision-making process.

Applications are accepted until January 7th, with online interviews scheduled between January 12th and 16th. Successful candidates can expect to begin work by early February 2026. This position is an exciting opportunity for those looking to make a significant impact on client success in a rapidly evolving company committed to employee satisfaction and health.

This job offer was originally published on himalayas.app