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The position for a Junior Payment Support Specialist is an exciting opportunity for recent graduates or last-year students from Ukraine. This role is offered by CentroBill, a well-established information technology company that specializes in providing integrated payment solutions for merchants. The company is dedicated to leveraging innovative technologies to assist businesses in accepting payments through various methods including debit cards, credit cards, and alternative payment methods.
Founded in 2012, CentroBill is part of the larger Centro Holding, which boasts over 15 years of experience in areas such as web development, commercial design, and online marketing. The company serves a diverse clientele across several regions, including Europe, North America, and LATAM. The organizational culture fosters teamwork and collaboration across a range of countries, including the USA, Canada, Cyprus, Ukraine, and Poland.
The role of the Junior Payment Support Specialist includes a range of tasks designed to support merchants with their payment processing needs. Key responsibilities involve:
Providing dedicated payment processing integration support to various types of merchants.
Understanding the system architecture of APIs at a high level.
Working with transaction logs written in JSON/XML formats and using internal and external dashboards for transaction verification.
Employing troubleshooting techniques to identify issues that merchants may face and resolving them efficiently.
Communicating with merchants using various channels such as email, Jira, Slack, TG, and Teams to address their requests.
Investigating technical issues and identifying when to escalate them to senior engineers if complex challenges arise.
Collaborating with other cross-functional teams to mitigate security vulnerabilities and address complex merchant inquiries.
This role is particularly suited for individuals who relish problem-solving and enjoy engaging with clients to enhance their experience and streamline their operations.
The ideal candidate should possess the following skills and qualifications:
Recent graduates or students in their final year at national universities.
Excellent written and verbal communication skills that enable logical expression of thoughts.
Strong pattern recognition skills and an excellent memory to quickly respond to merchant inquiries.
Fluency in English, both spoken and written, is essential.
A genuine enthusiasm and passion for providing exceptional service to partners and customers.
In addition, having the following skills would be a definite plus:
Basic programming skills in PHP or Python.
Knowledge of various types of APIs, web protocols, and services, which would enhance the candidate's ability to manage technical inquiries effectively.
Working with CentroBill comes with multiple advantages:
Comprehensive benefits package that ensures employees are taken care of.
A comfortable office environment located in Kyiv, equipped with Starlink for reliable internet and an electric generator.
Flexible working hours and hybrid work options, promoting a good work-life balance.
Access to the latest tools and technologies that are essential for personal and professional development.
Opportunities for career advancement, encouraging employees to grow their skill set and advance in their careers.
This supportive work environment is designed for individuals eager to develop professionally while contributing positively to the success of their partners and clients.
In conclusion, the Junior Payment Support Specialist position at CentroBill presents an excellent opportunity for motivated candidates looking to kickstart their careers in the payment processing space. With its focus on training, development, and a robust support system, CentroBill is positioned to nurture talents that are passionate about the payments industry, making this role particularly attractive for recent university graduates. Candidates should be prepared for a dynamic working environment where they can develop their skills and contribute to the overarching success of the company and its clients.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
