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The job opening is for a Customer Service Consultant at Telemedi, a company focusing on innovations in the telemedicine and insurance sectors. This position is key for individuals interested in contributing to an evolving industry while having a chance to work in a dynamic environment. The job location is Poland, with a remote work allowance.
As a Customer Service Consultant, candidates will be involved in various activities essential to customer interaction. Key responsibilities include:
Providing customer service to individual and business clients through multiple channels including phone, email, and chat.
Creating reports and synthesizing data to improve service delivery and client experience.
Proposing innovative solutions related to the functionality of the platform to enhance user engagement.
Organizing patient care by managing consultation calendars, ensuring thorough communication between physicians and clients.
Collecting feedback from clients and healthcare providers to inform process improvements.
Addressing complaints and reporting discrepancies in consultations, ensuring quality service delivery.
Maintaining proper medical documentation, ensuring compliance with healthcare regulations and standards.
Collaborating with the operational team to facilitate efficient workflow and communication.
Working flexible hours between 07:00 and 23:00, including weekends and holidays.
Candidates should be equipped with a diverse skill set that will contribute to their effectiveness in the role. Essential skills include:
Strong empathetic communication skills to effectively handle various customer interactions.
A solid understanding of English to communicate clearly with clients.
Proficiency in Microsoft Office Suite, which will aid in completing reports and managing documentation effectively.
Familiarity with collaboration tools such as Slack, Monday.com, and Miro is preferred, highlighting the importance of team engagement and project management.
Prior experience in customer service is valuable; however, candidates without experience but willing to learn may also be considered.
An organized approach and attention to detail are critical to ensure accurate documentation and follow-up procedures.
Openness to work flexible hours, including weekends and public holidays, due to the nature of customer service demands in healthcare.
Telemedi emphasizes a proactive, data-driven culture where employees are encouraged to be innovative and take ownership of their work. The values that guide the team include:
A positive attitude towards organizational changes and improvements.
A focus on timely actions that prioritize client satisfaction and service optimization.
Encouragement to challenge existing processes and seek improved methods, emphasizing a startup mindset that favors agility and experimentation.
A commitment to transparency in communication, where feedback is both given and received openly.
A strong sense of urgency, underscoring the importance of meeting client needs promptly.
The company actively works against stagnation and the resistance to change, advocating for a culture where team members are adaptable and accountable.
Telemedi offers a robust benefits package, which may include:
An engaging role within a youthful team operating in a rapidly developing startup.
Access to training programs and a comprehensive knowledge base to support employee development.
Flexible employment options, including B2B contracts or commission-based agreements.
A medical package to support employees' health and well-being.
Subsidies for fitness memberships (such as multisport cards) to promote a healthy work-life balance.
Opportunities for remote work, providing flexibility in maintaining a work-life balance.
This position is tailored for empathetic individuals who value organization and communication in a customer-centric environment. Prospective applicants should reflect on their ability to adapt and thrive in a fast-paced setting involving healthcare services. The Customer Service Consultant role at Telemedi is not just a job, but an opportunity to grow alongside an innovative company in the telemedicine and insurance spaces. If you're ready to make a difference in the lives of clients and partners, this could be the role for you.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
